Be able to: \> Identify customers' needs; \> Manage the appointment/evaluation schedule, checking available time slots and recording scheduled appointments; \> Keep appointments organized and up to date; \> Provide general information to patients (or prospective patients); \> Demonstrate computer literacy; \> Make telephone contact with patients or other interested parties; \> Demonstrate verbal communication skills, active listening ability, and argumentation skills; \> Demonstrate initiative/patience/ability to anticipate patients' needs; ability to work under pressure/time management skills/teamwork skills; \> Attend training sessions and meetings; \> Enter required information into the system in use; update apps and productivity programs; Job type: Permanent CLT Salary: R$1\.700,00 \- R$1\.900,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Call center/excellence in communication (Mandatory)