Valec Renault, present in the market since 1998, is a dealership distinguished by innovation and continuous growth. With a successful trajectory and expansion across the cities of Jundiaí, Sorocaba, Campinas, and Valinhos, Valec is a reference in serving PCD (Persons with Disabilities), taxi drivers, fleet operators, and professionals. It offers a complete range of Renault vehicles, including electric models, as well as maintenance services with affordable packages and original parts. Recognized with the ESG Award in 2022 by Renault, Valec Renault is committed to sustainable and high-quality practices, always striving to deliver the best experience for its customers. If you want to join an innovative team passionate about the automotive sector, Valec Renault is the ideal place for you! **Responsibilities and Duties** **Customer Service:** Make and receive calls to resolve sales and after-sales requests, providing an excellent and personalized experience for each customer. **Scheduling and Management:** Efficiently schedule services and visits, following established routes and scripts designed to optimize customer acquisition, retention, and recovery. **Registration and Feedback:** Receive and record customer complaints, compliments, and suggestions in our systems, ensuring all information is properly documented and analyzed. **Surveys and Registration:** Conduct satisfaction and opinion surveys; register customers via telephone support and digital platforms; and keep all data updated. **Administrative Support:** Support administrative areas by preparing Excel reports when necessary, issuing notes, and ensuring compliance with all procedures related to performed services. **Requirements and Qualifications** **Communication Skills:** Clear and effective communication with customers, peers, and superiors. Ability to convey information about products and services in a comprehensible and persuasive manner. **Results Orientation** Focus on achieving sales, scheduling, and customer satisfaction targets. **Problem-Solving Skills** Quick identification of issues and development of effective solutions. Ability to handle challenging situations and resolve conflicts professionally. **Empathy and Customer Orientation** Deep understanding of customer needs and expectations. Adaptation of approaches to improve customer satisfaction and loyalty. **Teamwork** Collaboration and teamwork. **Qualifications** Previous experience in telemarketing or customer service. Ability to work in a dynamic, results-oriented environment. Completed high school education. **Additional Information** Health insurance – employee-paid – special rates. Dental insurance – employee-paid. Meal allowance – BRL 27.00 per day, with a 15% payroll deduction. Transportation allowance – 5% payroll deduction. Birthday Day Off. Variable monthly commission. Renault has been innovating and manufacturing cars in Brazil since 1998, the year the Ayrton Senna Complex was inaugurated in São José dos Pinhais, Paraná. Over two decades, the brand has produced approximately 3 million vehicles and nearly 4 million engines destined for the domestic market and various U.S. states. VALEC RENAULT was founded in the same year as Renault’s Brazilian factory inauguration, in 1998, starting with its dealership in Jundiaí (SP). Thereafter, with ambitious goals, Valec Renault continued investing in the regional automotive market. In September 2000, it expanded to Sorocaba. Four years later, in 2004, it opened in Campinas, and in June 2005—due to its success—VALEC launched its second unit in that city. Then, in December 2011, it inaugurated its store in Valinhos. Thus, with 25 years of tradition, Valec Renault has consolidated its presence in the region, even extending beyond the municipal boundaries where it operates. Many factors contributed to this achievement. Valec believed in expanding its services and enhancing qualifications across all sectors. Accordingly, in addition to offering the full range of brand-new Renault passenger vehicles, it is a benchmark for commercial vehicles, handling their maintenance and customization to meet each customer’s specific needs. With a highly specialized team, Valec Renault’s Pro+ professionals serve PCD (Persons with Disabilities), taxi drivers, fleet operators, and professional customers. Beyond advising on vehicle selection, they recommend the best payment options and the most suitable service package for each case. Valec customers also enjoy security and convenience during maintenance. With fixed-price inspection packages, inspections completed within 60 minutes, and certified mechanics qualified to perform services and answer all questions. All this is supported by special conditions and original parts from the largest interior-region parts counter—a further Valec Renault differentiator. More recently, keeping pace with Renault’s evolution—and that of the world—Valec became the brand’s electric hub, an authorized dealership for the sale and maintenance of Renault electric vehicles. Additionally, Valec received Renault’s 2022 ESG Award, recognizing its actions in environmental, social, and governance areas implemented daily within the community and among its employees. Valec Renault’s commitment to constant evolution—keeping up with the automotive market and its customers’ lifestyles—is evident, always aiming to deliver the quality and excellent service its customers deserve.