Planning Analyst

Description

Job Summary: We are seeking a Planning Analyst with a focus on data analysis to provide strategic support to our Retail team, translating complex data into clear insights for decision-making. Key Highlights: 1. Proficiency in SQL and databases for autonomous data manipulation. 2. Creation of dashboards and automations for indicator visualization. 3. Strategic vision to suggest data-driven improvements. We seek a professional to work as a Planning Analyst, focused on data analysis, for our Retail team. To ensure efficient strategic support, the candidate must possess the following competencies: **Technical Competencies** * **Proficiency in SQL and Databases:** Ability to extract and manipulate large volumes of data autonomously. * **Advanced Excel / BI:** Creation of dashboards, pivot tables, and automations for indicator (KPI) visualization. * **Knowledge of Call Center Metrics:** Familiarity with indicators such as SL (Service Level), AHT, AWT, and Occupancy. **Behavioral Competencies:** * **Strategic Vision:** Not only generating data but also understanding its business impact and suggesting improvements to managers. * **Assertive Communication:** Ability to translate complex data into clear information for leadership decision-making. * **Resilience and Agility:** Adaptability to handle the volatility typical of retail and call center operations. * **Analytical and Critical Profile:** Curiosity to investigate root causes of problems and propose technical solutions. **Preferred Qualification:** **Prior experience in large call centers, due to familiarity with the dynamism of our industry.** Minimum Education: Bachelor's Degree Desired Education:* Systems Analysis and Development, Bachelor's Degree * Computer Science, Bachelor's Degree * Birthday day off * Medical assistance * Dental assistance * Flexible meal voucher * Transportation allowance * Profit sharing * Group life insurance * Discounts with partner universities * 50% discount on CAA courses * Total Pass