Administrative Analyst

Description

Job Summary: Administrative Analyst with a focus on Sustainability and Customer Success to manage customer relationships, perform data analysis, and prepare reports. Key Highlights: 1. Desirable experience in Customer Success and corporate customer service. 2. Essential knowledge of intermediate/advanced Excel and Power BI. 3. Focus on data analysis, management reporting, and customer relationship management. **Administrative Analyst – Sustainability / Customer Success** * Contact customers after installation, scheduling and conducting onboarding meetings; * Conduct meetings to validate results, monitor progress, and collect data; * Monitor the customer journey, ensuring a positive and continuous experience; * Deliver Blue World Certification and conduct external customer relationship visits; * Complete and update Excel spreadsheets related to customers’ water consumption; * Create, maintain, and enhance dashboards, reports, and data models, primarily in **Power BI**; * Prepare and communicate results letters and management reports; * Produce administrative materials, including: * Kick-off presentation (PDF); * Technical capability certificate; * Certificates; * Manage inventory of **Blue World Certification** trophies and frames. **Desirable Experience** * Prior experience in: * Customer Success or corporate customer service; * Administrative or analytical functions; * Direct customer interaction (onboarding, meetings, and follow-up). * Practical experience in: * Data collection, analysis, and presentation; * Preparation of management reports and KPIs; * Administrative routines and document organization. **Technical Knowledge (Essential)** * **Intermediate to advanced Excel**; * **Power BI**. **Behavioral Competencies** * Strong verbal and written communication skills; * Organized profile with attention to detail; * Analytical ability; * Proactivity and autonomy; * Ease in customer relationship management; * Process-oriented mindset and commitment to continuous improvement; * Responsibility regarding deadlines and data quality. Employment Type: Full-time CLT Compensation: R$2.500,00 - R$3.000,00 per month Benefits: * Meal allowance * Food allowance * Transportation allowance