Job Summary: Professional to perform FTTH and FTTA network installation and repair, serving residential customers and ensuring high-quality internet service. Key Highlights: 1. A connected and united team, passionate about technology and transformation 2. Focus on digital inclusion and a better future 3. Culture of honesty, integrity, transparency, and ethics We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet across the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you — dreamers who aim high and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Troubleshooting service issues such as slow speed, Wi-Fi problems, no connectivity, intermittent connection, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether network infrastructure is available in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a different address upon customer request; * Performing upgrades — replacing or adding devices when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Ideal Candidate Profile: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours / willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative, responsible space for people and business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
