Position: Telephony Customer Service WORK LOCATION: Venâncio Aires Description: We are seeking professionals to work in the telephony customer service department, providing support and assistance to customers. Responsibilities: * Contact customers via phone calls and WhatsApp using provided contact lists. * Modify service plans, including upgrades and downgrades. * Perform customer retention activities. * Process address changes and ownership transfers. * Sell Value-Added Services (SVAs). * Recover customers at risk of cancellation. * Handle incoming calls and WhatsApp messages from customers in the service queue. * Complete the customer service tracking spreadsheet. * Accurately record all customer interactions in the system. * Attend training sessions and capacity-building programs. * Participate in team meetings. * Migrate customers currently using radio-based access to fiber-optic access. * Train new employees. * Propose improvements to processes and workflows. Requirements: * Experience in customer service. * Strong verbal and written communication skills. * Proficiency in computer applications. * Sales experience is a plus.
João Silva
Indeed · HR
João Silva
Indeed · HR
