Description: * Currently pursuing a bachelor's degree or technical/technological program related to the IT field. * Basic knowledge of Windows. * Familiarity with Java Applications (general understanding of functionality; coding is not required). * Knowledge of communication protocols: FTP, FTPS, SFTP, SSH, IMAP, POP, SMTP, etc. * Strong written communication skills for preparing reports and manuals. * Good verbal communication skills. * Technical English (for reading documentation). * Basic knowledge of databases. Advantages: * Basic knowledge of Linux. * Understanding of network topologies. * Familiarity with agile methodologies and participation in IT projects. * Basic knowledge of SQL (DML), especially SELECT and its clauses. * Analyze simple support requests to resolve issues, clarify doubts, or route them appropriately when necessary. * Support internal and external customers with basic system usage questions. * Record completed support interactions and pending items in company tools, ensuring organization and tracking of time spent. * Monitor applications and escalate to responsible parties when necessary. * Assist in creating and updating documentation, such as manuals, technical reports, and procedures. * Participate in version validation testing, following team instructions. 2512300202491891086