CUSTOMER TRAINING ANALYST

Description

Job Summary: A professional to develop and implement innovative training projects, create training content, and act as instructor and trainer-of-trainers. Key Highlights: 1. Development of training projects using digital tools 2. Creation of content for in-person and EAD (distance learning) training 3. Acting as instructor, trainer-of-trainers, and tutor **Job Description:** Responsibilities: – Design and deliver customer training projects using digital tools; propose innovative ideas for distance training delivery; define relevant KPIs for the training area and monitor outcomes; – Implement and maintain a Learning Management System (LMS), ensuring content remains up to date; – Create training content for in-person and EAD (distance learning) sessions covering systems and applications developed by WESA; – Develop manuals, videos, tutorials, and webinars; – Act as instructor, trainer-of-trainers, and tutor. **Requirements:** Requirements: – Bachelor’s degree in Administration, Social Communication, or related fields; – Solid experience in customer training; – Knowledge of e-learning and LMS platforms is a plus; – Strong communication skills and passion for teaching. We seek an enthusiastic and innovative professional. **Minimum Education Level:** High School Diploma **Work Schedule:** Flexible hours to be agreed upon. **Benefits:** Disclosed during the interview. *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial