* Provide on-site and remote technical support to company users. * Record, track, and close internal technical tickets and those from suppliers. * Communicate clearly and effectively with non-technical users. * Diagnose and resolve hardware, software, and network issues. * Maintain and repair computers, printers, and peripherals. * Install, configure, and update operating systems and corporate applications. * Configure email accounts and internal communication tools. * Maintain and ensure the proper functioning of networks and connected devices. * Perform data backup and recovery procedures. * Monitor and enforce network policies and information security. * Document technical procedures and solutions for internal use. * Support the IT team in system and infrastructure maintenance, projects, and improvements. * Suggest improvements to optimize performance, security, and productivity. **Requirements:** • Preventive and corrective maintenance of computers, peripherals, and other IT assets. * Installation, configuration, and updating of operating systems (Windows, basic Linux). * Networking fundamentals (LAN, Wi\-Fi, DHCP, DNS, Active Directory), including configuration and troubleshooting. * Identification, diagnosis, and resolution of hardware and software problems. * Installation, configuration, and updating of corporate software and productivity tools. * Basic knowledge of information security (password policies, backups, antivirus, and access control). * Recording and tracking technical support tickets using a helpdesk system. * Basic knowledge of mobile device support (corporate Android and iOS). * Ability to document technical procedures and create user quick guides. * Basic understanding of cybersecurity concepts (phishing, ransomware, safe browsing practices). **Education Level** **:** • High school diploma required. * Preferred: Technical or higher education in progress or completed in Information Technology, Computer Networks, or related fields. * Prior experience in technical user support, help desk service, or IT equipment maintenance. * Additional courses in areas such as networking, operating systems, or information security will be considered advantageous. * Practical experience or relevant personal IT projects will be valued, even if outside a corporate environment. **Benefits:** Meal allowance; Meals provided at the company; Gympass; Transportation allowance.