**Connecting the world drives us, and connecting people does too!** **MK Solutions** is a tech company specializing in software development for ISPs, ranked in the **top 3 best companies in the sector** by RTI, and **GPTW for the 3rd consecutive year!** **More than just software, we deliver impact: empowering businesses, creating jobs, and ensuring incredible experiences for thousands of people.** We're expanding our team and **looking for professionals passionate about challenges and driven by high-level performance.** If you're someone who adapts quickly, constantly seeks innovation, and understands that every detail makes a difference to the customer, we'd love to meet you! **Right now, our team is growing and we're looking for someone to build alongside us with skills in:** Customer at the core always! – understanding needs, anticipating solutions, and creating real impact; Creativity – thinking outside the box to innovate and enhance user experience; Excellence – consistently pursuing the best outcomes, with attention to detail and impeccable quality; **Your day-to-day at MK** * **Level 1 customer support** is provided via online chat, phone, and tickets (simultaneously), promptly clarifying questions and supporting our customers in various situations with agility and effectiveness. Meetings are also conducted, contributing to customer retention by delivering excellent service that delights them; * Gathering detailed information from customers is fundamental to identifying solutions and ensuring their satisfaction; therefore, curiosity, genuine concern for resolution, and teamwork are ESSENTIAL elements for success; * Constantly studying the system and keeping up with updates will be part of your routine—after all, staying informed about the business will make your work much easier, right? We're building a better tomorrow, today! You'll have the freedom to identify improvements in department activities and assist management in daily operations—all within an environment supported by an amazing team! **What we're looking for in this opportunity** * Higher education or technical course (in progress or completed); * **Professional experience** in **Customer Service**; * Patience, resilience, emotional intelligence to handle adversity, organizational skills to manage tasks/time, proactivity, and quick learning ability to understand our environments are expected qualities for the talent joining our team! **Skills that set you apart:** * Experience in internet service providers and/or ERP support; * Knowledge of databases, PostgreSQL or MySQL (basic processes such as select, update, delete, and insert); * Mindset of Continuous Improvement; **Work Location** This opportunity is exclusively for in-person work at our headquarters in Santa Cruz do Sul. **Did someone mention benefits?** Flexible Benefit \- Flash Mastercard worth R$650.00 (no payroll deduction and maintained during vacation); Home Office Assistance worth R$100.00 \- Also paid via Flash Card (available even for in-person employees); Transportation Allowance \- For those residing in Santa Cruz do Sul or neighboring cities. No payroll deduction; Unimed Health Plan (outpatient + hospital) with no monthly fee deduction for the employee, with option to add dependents (monthly cost deducted based on age); ️Gympass; MetLife Life Insurance; Internal Employee Recognition Program; Sesc National Membership extendable to family; Local Partnerships \- Collaborations with various local businesses offering exclusive discounts to MK employees focused on: food, physical and mental health, and leisure; Partnerships with Educational Institutions (\+4 universities and language schools); Flexible Dress Code (be yourself!). **MK Diversity & Inclusion** The MK team believes in and supports equal opportunities! Therefore, everyone is welcome here to grow and build together! Come be MK! Want to know more about us? Click the link and discover more about our daily life https://linktr.ee/mercadoeculturaMK