Commercial Assistant - Negotiation

Description

Job Summary: The Commercial Administrative Assistant will perform commercial and administrative tasks, including customer service and presenting the clinic’s services. Key Highlights: 1. Opportunity to work in a team with public-facing responsibilities 2. Commercial and administrative functions focused on the customer 3. Development of negotiation and sales skills We seek a professional interested in teamwork, motivated and engaged in customer service. The Commercial Administrative Assistant will perform commercial and administrative tasks, including customer service and presenting the clinic’s services, following work instructions outlined in the company’s Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and the workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company’s manual and regulations; * File contracts and other documents in the appropriate location, as specified in the company’s manual and regulations; * Enter financial data from customer contracts into the computerized system; * Contact customers who have not paid the first installment to renegotiate and agree upon a new payment date; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree is a plus (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation skills; * Knowledge of negotiation and sales techniques. Competencies: * Communication: Communication skills; Negotiation; * Social: Interpersonal relationships; Teamwork; * Behavioral: Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * Organizational: Time management; Planning and organization.