Junior Front Desk Agent

Description

**None:** About the Position Established in 1988, Atrio Hotel Management specializes in the development, implementation, and management of business and leisure hotels. It operates a unique business model that combines international hotel brands with a management system focused on delivering returns to investors and preserving their assets. Currently, Atrio manages over 80 hotels in operation and is the largest Accor franchisee in Brazil, operating under the brands Ibis Budget, Ibis, Ibis Styles, Mercure, Grand Mercure, and Novotel, as well as managing independent brands. Join our FERAS team! We are seeking a Junior Front Desk Agent to work in the region of CAXIAS DO SUL / RS! **Responsibilities and Duties:** Efficiently and courteously process guest check-in and check-out, ensuring all information is accurately recorded in the hotel’s management system. Welcome guests warmly and professionally, providing guidance on hotel facilities and available services. Respond promptly to guest requests—whether in person, by phone, or via email—ensuring issue resolution and customer satisfaction. Provide information about local attractions, restaurants, and activities, and assist with booking additional services such as transportation or guided tours. Assist with reservation management, verifying availability, recording changes, and ensuring system data remains up to date. Collaborate with the reservations team to optimize hotel occupancy and ensure accuracy of records. Handle cash operations related to check-in/check-out, including payment collection, invoice issuance, and daily cash reconciliation. Collaborate with housekeeping, maintenance, and other departments to promptly address guest requests and resolve any issues arising during their stay. Maintain accurate records of all transactions and guest interactions, and prepare daily reports as required. Ensure compliance with the hotel’s standard operating procedures, as well as local safety regulations and legal requirements. **Requirements:** Completed high school education; undergraduate studies in progress are preferred. No prior experience required. **Additional Information:** **Work Schedule:** 6:00 PM – 1:55 AM / 11:25 PM – 7:15 AM; Employment Type: CLT **What We Offer:** Meal or Food Allowance or on-site cafeteria; Health Insurance; Productivity Bonus; English Course; Profit Sharing; Totalpass; Zenklub. **None:** None