Commercial Assistant

Description

Job Summary: Customer service via telephone support, offering services, performing collections, customer registration, and scheduling evaluations, following scripts and manuals. Key Highlights: 1. Customer service and prospecting via telephone support 2. Conducting customer satisfaction surveys 3. Participating in technical and behavioral training programs We are a company dedicated to our customers, who proudly carry the OrthoDontic brand in their smiles. Serve customers, offer services and products, provide specialized technical services, conduct surveys, perform collection activities, and register customers—all exclusively via telephone support—following pre-planned and controlled scripts and procedures to prospect, retain, or recover customers. **Responsibilities:** Follow work instructions specified in the company's Standard Operating Procedure Manual; Keep your workplace clean and organized. Make outbound calls to customers to promote or sell services; Answer customer calls and/or use other communication channels; Schedule evaluations for customers identified through promotional campaigns; Record information related to performed activities in the system; Conduct customer satisfaction surveys according to company standards; Reschedule appointments for customers who missed their evaluations, per company manual and standards. Participate in technical and/or behavioral training programs offered by the company.