**Connecting the world is what drives us—and connecting people, too!** **MK Solutions** is a tech company specializing in software development for ISPs. We’ve been recognized as a **Great Place to Work (GPTW) for the 4th consecutive year**, and we’re ranked among the **top 50 best companies to work for in Rio Grande do Sul!** **More than software—we deliver impact: empowering businesses, generating jobs, and ensuring incredible experiences for thousands of people.** If you adapt quickly, constantly seek innovation, and understand that every detail makes a difference to the customer, we want to meet you! **Right now, our team is growing—and we’re looking for someone to build alongside us with skills in:** **Customer at the core**—always! Understanding needs and anticipating solutions; **Creativity**—innovating and enhancing the user experience; **Excellence**—consistently delivering the best results, with meticulous attention to detail. #### **Your day-to-day at MK** * **Clarifying doubts** and supporting customers with agility and effectiveness; * Participation in events and initiatives focused on **customer retention and service excellence**; * **Careful collection and analysis** of customer-provided information to identify optimal solutions; * **Teamwork** as the foundation for efficient and satisfying service; * **Continuous study of the system** and monitoring of updates to deepen business understanding. #### **What we’re looking for in this opportunity** * Higher education or technical degree—currently pursuing or completed; * **Professional experience in customer service**; * **Patience, resilience, and emotional intelligence** to handle challenges; * **Organization** to manage tasks and time effectively; * **Proactivity and quick learning ability** to understand our environments and processes. #### **Knowledge that sets you apart** * Experience with internet service providers and/or ERP support; * Knowledge of databases—PostgreSQL or MySQL (basic operations such as SELECT, UPDATE, DELETE, INSERT); * A mindset oriented toward continuous improvement. #### **Work Location** **On-site work at our headquarters in Santa Cruz do Sul.** #### **Our benefits package** * **Beneflex Flash (Visa)** – R$650.00/month * **Remote Work Allowance** – R$100.00/month * **Transportation Voucher** (no employee deduction) * **Unimed Health Plan** – Hospital + Outpatient coverage * **️ Gympass** * **️ MetLife Life Insurance** * + **National Sesc Agreement** (extendable to family) * **️ Local Partnerships** (food, health, leisure, psychology) * **Partnerships with educational and language institutions** * **Flexible Dress Code** * **Birthday Day Off** #### **In our environment, you’ll find:** ️ Fully equipped kitchen for your comfort; * Coffee, chimarrão, teas, and fruits available; Recognition and gamification programs with rewards; Mental health and well-being initiatives; Climate surveys to listen and grow together; Workshops and learning paths for continuous development; Monthly birthday celebrations and team-building moments; Biannual performance reviews for tracking and growth. **MK Diversity & Inclusion** The MK team believes in and champions equal opportunity! Therefore, everyone is welcome here—to grow and build together! Join MK!