Job Summary: We are looking for a proactive customer service professional with a focus on innovation to understand needs, enhance the user experience, and pursue continuous excellence. Key Highlights: 1. Customer focus to understand needs and anticipate solutions. 2. Creativity to innovate and enhance the user experience. 3. Excellence in delivery with attention to detail. **Connecting the world is what drives us—and connecting people does too!** **MK Solutions** is a tech company developing software for ISPs. We have been recognized as a Great Place to Work (GPTW) for the 4th consecutive year and rank among the top 50 best companies to work for in Rio Grande do Sul! **More than software—we deliver impact: empowering businesses, generating jobs, and ensuring incredible experiences for thousands of people.** If you adapt quickly, constantly seek innovation, and understand that every detail makes a difference for the customer, we want to meet you! **Right now, our team is growing, and we’re looking for someone to build alongside us with these skills:** **Customer at the center**—always! Understand needs and anticipate solutions; **Creativity**—innovate and enhance the user experience; **Excellence**—consistently strive for the best delivery, with meticulous attention to detail. #### **Your day-to-day at MK** * **Clarifying doubts** and supporting customers with agility and effectiveness; * Participating in campaigns and initiatives focused on **customer retention and service excellence**; * **Careful collection and analysis** of information provided by customers to identify the optimal solution; * **Teamwork** as the foundation for efficient and satisfying service; * **Continuous study of the system** and tracking of updates to deepen business understanding. #### **What we seek for this opportunity** * Higher education or technical course, currently enrolled or completed; * **Professional experience in customer service**; * **Patience, resilience, and emotional intelligence** to handle challenges; * **Organization** for managing tasks and time; * **Proactivity and quick learning ability** to understand our environments and processes. #### **Knowledge that sets you apart** * Experience with internet service providers and/or ERP support; * Knowledge of databases, PostgreSQL or MySQL (basic operations such as select, update, delete, and insert); * A mindset of constant improvement. #### **Work Location** **On-site work at our headquarters in Santa Cruz do Sul.** **Our benefits package** ------------------------------ Beneflex Flash (Visa) – R$ 35.00 per business day (including your vacation month) Transportation Allowance Unimed Health Plan (Hospital + Outpatient) ️ Gympass ️ MetLife Life Insurance Childcare Assistance Home Office Assistance ️ Local Partnerships (food, health, leisure) Partnerships with educational institutions Flexible Dress Code Birthday Day Off ps.: none of our benefits involve payroll deductions #### **In our environment, you’ll find:** ️ Fully equipped kitchen for your comfort; * Coffee, chimarrão, teas, and fruits available; Recognition and gamification programs with rewards; Mental health and well-being initiatives; Climate surveys to listen and grow together; Workshops and learning paths for continuous development; Monthly birthday celebrations and team-building moments; Biannual performance reviews for monitoring and growth. **MK Diversity & Inclusion** The MK team believes in and champions equal opportunity! Therefore, everyone is welcome here to grow and build together! Come be MK!
João Silva
Indeed · HR
João Silva
Indeed · HR
