Job Summary: We are seeking a customer service professional focused on resolving inquiries and ensuring excellence, thereby enhancing user experience and amplifying the company's impact. Key Highlights: 1. Focus on excellence and customer loyalty 2. Continuous study of the system and monitoring of updates 3. An environment that values creativity and optimal delivery **Connecting the world is what drives us—and connecting people too!** **MK Solutions** is a tech company specializing in software development for ISPs; we have been recognized as a **Great Place to Work (GPTW) for the 4th consecutive year**, and rank among the **top 50 best companies to work for in Rio Grande do Sul!** **More than software—we deliver impact: empowering businesses, generating jobs, and ensuring extraordinary experiences for thousands of people.** If you’re someone eager to transition into the technology field and build your own story at MK, we want to meet you! Right now, our team is growing, and we’re looking for someone to build alongside us with the following skills: **Customer at the core**—always! Understand needs and anticipate solutions; **Creativity**—innovate and enhance user experience; **Excellence**—consistently strive for optimal delivery, with meticulous attention to detail. #### **Your day-to-day at MK** * **Clarifying doubts** and supporting customers with agility and resolution; * Participation in events and initiatives aimed at **customer loyalty and service excellence**; * **Careful collection and analysis** of information provided by customers to identify the best solution; * **Teamwork** as the foundation for efficient and satisfying service; * **Continuous study of the system** and monitoring of updates to deepen business understanding. #### **What we seek for this opportunity** * Higher education or technical course—currently enrolled or completed; * **Professional experience in customer service;** * **Patience, resilience, and emotional intelligence** to handle challenges; * **Organization** for managing tasks and time; * **Proactivity and rapid learning ability** to understand our environments and processes. #### **Knowledge that sets you apart** * Experience with internet service providers and/or ERP support; * Knowledge of databases, PostgreSQL or MySQL (basic operations such as select, update, delete, and insert); * A mindset of continuous improvement. #### **Work Location** **On-site work at our headquarters in Santa Cruz do Sul.** #### **Our benefits package** * **Beneflex Flash (Visa)** – BRL 650.00/month * **Remote Work Allowance** – BRL 100.00/month * **Transportation Voucher** (no payroll deduction) * **Unimed Health Plan** – Hospital + Outpatient * **Gympass** * **MetLife Life Insurance** * **Local Partnerships** (food, health, leisure, psychology) * **Partnerships with educational and language institutions** * **Flexible Dress Code** * **Birthday Day Off** #### **In our environment, you’ll find:** Fully equipped kitchen for your comfort; * **Coffee, chimarrão, teas, and fruits available;** **Recognition and gamification programs** with rewards; Initiatives focused on **mental health and well-being;** **Climate surveys** to listen and evolve together; Workshops and knowledge paths for continuous learning; Monthly birthday celebrations and team-building moments; **Semiannual performance evaluations** for tracking and development. **MK Diversity & Inclusion** The MK team believes in and champions equal opportunity! Therefore, everyone is welcome here—to grow and build together! Join MK!
João Silva
Indeed · HR
João Silva
Indeed · HR
