Job Summary: We are looking for a telecommunications technician to perform installations, repairs, and maintenance on FTTH and FTTA networks, ensuring service continuity and delivering courteous customer service. Key Highlights: 1. Install and repair fiber optic networks 2. Provide courteous and efficient customer service 3. Diagnose and resolve network issues We are Alloha Fibra, the largest independent fiber optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, including slow speed, Wi-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customers, freeing capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room moves); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding devices when customers change their service plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and guiding customers on proper use of services; * Document and maintain records of network configurations; * Perform other duties related to the position, as directed by management. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays according to roster); * Valid Class B driver’s license; * NR-10 and NR-35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support benefit * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform (Intranet courses) * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experiences. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/