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Job Summary: Professional to monitor and provide technical support to the Network team, track KPIs, plan continuous improvement initiatives, and manage team training. Key Highlights: 1. Technical monitoring and support for the Network team 2. Planning and implementation of preventive actions for continuous improvement 3. Training management for the team and people development **Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Provide technical monitoring and support to the Network team * Monitor the team. * Track KPIs and plan actions to improve them. * Conduct and manage team training. * Plan and implement preventive actions to ensure continuous operational improvement. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a constant commitment to learning, teaching, and developing others, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in challenging existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Bachelor’s degree in Telecommunications / Electrical Engineering / Data Networks / Systems Analysis / Administration or related fields focused on this area; * Experience with HFC and GPON networks. * Technical diploma in Electronics / Telecommunications / Electro-electronics / Computer Networks. * Technical knowledge of HFC and GPON networks, including corrective and preventive maintenance. * Strong communication, leadership, organizational, problem-solving, and people development skills. * Ability to motivate and inspire the team, make sound decisions, and manage conflicts. **Additional Information** **Job Details** -------------------- * Job Location: Vacaria At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure the best experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each one of our People that we are today a benchmark in what we do, united in our purpose: **“Connecting for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over 5 years, with 1.2 million ported lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial** services (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, is it a match? #JoinClaro and help us build the new together!
