Technical Assistance Manager

Description

Job Summary: Manage and optimize the technical assistance department by establishing guidelines, administering budgets, and ensuring service quality. Key Highlights: 1. Managerial and executive position focused on process optimization. 2. Strategic collaboration with engineering, projects, and sales departments. 3. Budget and service contract management. **Description and Responsibilities:** **Working Hours:** Preferably Monday to Friday, from 8:00 AM to 6:00 PM, with a 1-hour and 12-minute lunch break. **Level:** Managerial and Executive **Employment Type:** Service Provider – PJ Daily: * Define guidelines and goals for the technical assistance department aligned with the construction company’s objectives. * Administer the department’s budget, controlling expenses and planning purchases of materials and equipment. * Develop and optimize technical assistance workflows and standard operating procedures. * Select and manage contracts with specialized companies for repairs and maintenance. * Evaluate overall technical assistance performance, identifying strengths and weaknesses, and implementing continuous improvements. * Collaborate with engineering, projects, and sales departments to provide feedback and prevent future issues in developments. Monthly: * Prepare managerial reports on service volume for presentation to the Engineering Directorate; * Present cost and departmental performance indicator reports to the Engineering Directorate; As Needed: * Manage the construction/maintenance of sales offices (stands) and decorated units; * Support the checklist process for finished products and unit handovers; * Manage maintenance of areas related to customer service. **Requirements:** Desired Experience: 8–9 years Academic Qualification: Completed Bachelor’s Degree in Civil Engineering Is Postgraduate Education Required? Yes, specialization in administration and/or project management Desired IT Skills: Intermediate Microsoft Office suite; knowledge of Assistec is desirable Technical Courses: None **Benefits:** No benefits specified