Job Summary: Support and Service Professional to handle incidents, problems, and service requests, with a focus on hardware, software, infrastructure, and data security. Key Highlights: 1. Comprehensive IT and infrastructure support 2. Focus on hardware, software, and Wi-Fi networking 3. Data management and security, including backup We are one of Brazil's largest information technology providers, with 37 years of experience and nationwide operations. Our mission is to help our clients accelerate their businesses through technology. Therefore, we are trusted partners for hundreds of public and private organizations across Brazil, with a proven track record of excellence and integrity. **Responsibilities and Duties** **Support and Service Delivery:** * Handle incidents, problems, service requests, and changes related to system support and microcomputer technical support services; * Record user-submitted service requests and complaints; * Remotely access institutional computers to guide users and perform configurations per higher-level instructions. **Hardware and Software:** * Perform **installation, configuration, and updating of software and hardware;** * Provide support for workstations (desktops, notebooks, tablets), peripherals (printers, scanners, webcams), and VOIP devices; * Create and install standard workstation and notebook **disk images (clones);** * Replace out-of-warranty computer equipment components. **Infrastructure and Networking:** * Support **Wi\-Fi** network equipment, access points, switches, and firewalls; * Assemble, disassemble, and **organize equipment racks;** * Conduct scheduled technical visits to units in the state capital and interior regions to resolve demands. **Data Management and Security:** * Execute and restore local workstation **backups;** * Maintain an accurate and up-to-date inventory of ICT assets; * Develop and update support procedures and **scripts** for the Knowledge Base. **Requirements and Qualifications** * **Education:** * Currently enrolled in or having completed a **Bachelor's Degree in IT** (active enrollment required) recognized by the Brazilian Ministry of Education (MEC). * **Certifications, Courses, and Training:** * Certification or official certificate for **ITIL 4 Foundation** or higher; * **Microsoft Certified: Modern Desktop Administrator Associate** certification or higher; * Course of at least 12 (twelve) hours in **COBIT 5 or higher** OR **ISO 20000** (certifications also accepted); * **Linux** course with minimum duration of **20 (twenty) hours**, certifications in this area also accepted; * **Computer networking** course with minimum duration of **40 (forty) hours** or more. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo food or meal allowance; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefit plan; University tuition assistance; Total Pass; Internal education platform; Moodar platform (therapy platform) Great to see you visiting us virtually! Shall we get to know each other better? The Lanlink Group has spent over 35 years building transformative experiences—not only for companies but for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the shirt proudly and create a joyful, collaborative environment every day. We believe trust forms the foundation of our relationships—with our people and our customers—and that it is cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PREFERRED FOR PWD CANDIDATES!**
João Silva
Indeed · HR
João Silva
Indeed · HR
