Browse
···
Log in / Register
Job Summary: Provide Level 2 technical support for IT incidents and service requests, supporting software, systems, IT equipment, mobile devices, and managing tickets. Key Highlights: 1. Providing Level 2 technical support (on-site and remote) 2. Supporting software, corporate systems, and IT equipment 3. Creating and updating technical procedures and work instructions We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Though physically distant, we stay united. We hold ceremonies to foster closer connections, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and Duties** **What we seek?** An organized and proactive individual. **Your day-to-day responsibilities** * Provide **Level 2 technical support**, both on-site and remotely, for IT incidents and service requests. * Support **software, corporate systems, IT equipment, and mobile devices** (Android, iOS, telephony, and data). * Perform **installation, configuration, and maintenance of workstations**, Windows 10 or later operating systems, standard software, and peripherals. * Provide technical support for **Office 365** (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote) and collaboration tools (**Teams, Meet, and Zoom**). * Support and operate **videoconferencing rooms, audioconferencing systems, and audiovisual equipment** (Poly, Jabra, Netglobe, TVs, mixing consoles, auditoriums). * Execute **daily technical checklists** at locations, ensuring proper operation of printers, videoconferencing systems, time clocks, access control gates, and corporate displays. * Manage and monitor **tickets with vendors and service providers** (printers, CCTV, no-breaks, facilities, etc.). * Maintain inventory control of **printer supplies and consumables**, and support multifunctional devices. * Create and update **technical procedures and work instructions** for Level 1 and Level 2 support. * Ensure accurate logging, tracking, and closure of tickets per defined processes and SLAs. **Requirements and Qualifications** **Work Schedule** * **Shift:** Monday to Friday, from 08:00 to 17:00 * **Work mode:** On-site * **Work location:** Silves, Amazonas - AM **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply — okay? We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for education**, including language learning, technology training, and online course platforms * **Payroll-deductible loans**, with attractive rates, plus financial education programs * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with potential rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
