Are you passionate about taking care of smiles and want to work at a place that will also take care of you? At Odontoprev, we're looking for someone who wants to join a team that inspires, welcomes, and transforms! The administrative assistant supports services to accredited dentists and clinics by registering and updating network information, clarifying questions about procedures, fee schedules, payments, and plan rules. They also assist in resolving administrative pending issues and provide operational support for internal processes, ensuring speed and quality in relationships with Odontoprev partners. **Responsibilities and duties** The administrative assistant directly supports Odontoprev's network of accredited dentists and partner clinics, performing essential functions for the smooth operation of service and relationship processes. Among their main activities are: Registration and Data Updating: updates registration information such as address, contacts, and specialties, ensuring that the database is always accurate and up to date. Customer Service and Support: Provides telephone, email, or internal system support to accredited professionals, clarifying questions about covered dental procedures, plan usage rules, remuneration tables, payment deadlines, authorizations, and claim rejections. Request Monitoring: Monitors and tracks requests from accredited professionals, such as registration updates, procedure authorization requests, and appeals against claim rejections, ensuring prompt and efficient responses. Pending Issue Resolution: Identifies and assists in resolving administrative pending issues, such as registration discrepancies, payment problems, billing inconsistencies, and questions about internal processes. Operational Support: Assists in preparing reports, monitoring departmental indicators, organizing meetings and training sessions for the accredited network, and supports the team in various administrative tasks. Partner Relationship Management: Works to ensure courteous and efficient service, promoting satisfaction among accredited professionals and strengthening the relationship between them and Odontoprev. **Requirements and qualifications** High school diploma (completed) 1 year of experience **Additional information** **Benefits offered:** Medical and dental coverage Medical clinic (Espaço Saúde) Psychological and nutritional counseling (OrienteMe) Gym allowance (Wellhub) Newborn and maternity support program Childcare allowance (according to union regulations) Bradesco/Alelo benefits club SESC membership Birthday day off Extended paternity leave Half-day off for children's birthdays Private pension plan Diversity program (OdontoPlural) Wellness program (Vida Leve) Recognition programs PPR - Profit Sharing Program Life insurance Corporate university and educational partnerships Meal voucher and/or food voucher Transportation allowance **A safe, transparent, and responsible company**: this is how our more than 60,000 investors across over 30 countries see us. We are leaders in our segment and proud of our strength and reliability. **A company that does good, is good, and excels at what it does.** A company that has existed for over 37 years but cares about the next 100! We are always seeking better ways to do things. We love restless people who seek creative solutions and think differently. **Only by reinventing ourselves every day can we bring high-quality, accessible dentistry to more and more people.** Come with us and build the future of dentistry!