HCN - Reception Assistant

Description

Job Summary: The reception assistant is essential for delivering prompt, organized, and humanized care, ensuring patients’ positive first impression of the institution and optimizing the care workflow. Key Highlights: 1. Welcoming and humanized patient care 2. Optimization of patient flow and management 3. Support for healthcare professionals to deliver prompt care The **reception assistant** plays a vital role in ensuring prompt, organized, and humanized care for patients. **Salary**: R$ 1\.683,20 **Work Schedule**: 220 hours (Mon\-Fri) **Work Mode**: On-site **Responsibilities and Duties** * Provide initial reception services for patients and their companions, welcoming them warmly, registering personal data in the hospital system, ensuring patients’ positive first impression of the institution and enabling efficient initiation of their care workflow; * Direct patients to respective departments (consultation rooms, examinations, admissions, etc.) using knowledge of internal hospital workflows, aiming to optimize processes and prevent delays in care; * Monitor patient flow at reception, recording and tracking waiting times and advising patients on service progress using control tools, aiming to optimize processes and avoid queues and overcrowding; * Answer telephone calls, providing information regarding consultation and examination schedules and general guidance, utilizing the hospital’s telephone system to promptly and effectively address patients’ inquiries; * Support physicians, nurses, and other healthcare professionals by quickly providing updates on patient status and directing them as needed, ensuring efficient communication and coordinated, prompt care; * Perform other duties inherent to the position. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Prior experience in this role. **Additional Information** * Fuel allowance; * Cafeteria; * SESC benefits; * Day Off. The **IMED** is a nonprofit social organization promoting public health. The Institute is committed to community well-being and excellence in managing hospital units. Since 2013, we have combined cutting-edge technology, professional appreciation, and a humanized approach to deliver high-quality services within Brazil’s Unified Health System (SUS). Our focus on planning, rational resource use, and sustainability commitment ensures quality care for the population in an environment of growth and collaboration. IMED spares no effort to improve its work environment solely to deliver high-quality services to those who rely on them. Motivated employees foster a high-performance environment: they produce more, interact better, become more passionate about their work, enhance organizational performance, and consequently elevate customer satisfaction. Currently, we manage the **Trindade State Hospital** (Hetrin), the **State Hospital of the Central-North Region of Goiás** (HCN) in Uruaçu, the **Formosa State Hospital** (HEF), the **Northeast Regional State Polyclinics – Posse**, and the **Entorno Regional Polyclinic – Formosa**, both in Goiás, and the **Brasilândia Municipal Hospital** (HMB) in São Paulo.