Job Summary: As the first point of contact in a hospital setting, the reception assistant is responsible for greeting patients with courtesy and empathy and supporting the medical team. Key Highlights: 1. Greet patients with courtesy and empathy 2. Optimize the hospital patient flow 3. Support the healthcare team to deliver prompt care The **reception assistant** plays a fundamental role in the hospital environment, often serving as the first point of contact between patients and the healthcare institution. Responsibilities include warmly greeting patients, companions, and visitors with courtesy and empathy, minimizing patient anxiety, and conveying confidence in the services provided. **Salary:** R$1\.683,20 **Work Schedule:** 220 hours (Monday to Friday) **Work Mode:** On-site **Responsibilities and Duties** * Perform initial patient and companion intake by welcoming them warmly, registering their personal information in the hospital system, ensuring a positive first impression of the institution and enabling an efficient start to the patient flow; * Direct patients to the appropriate departments (consultation rooms, diagnostic tests, inpatient admissions, etc.) using knowledge of internal hospital workflows to optimize processes and prevent delays in care; * Monitor and manage patient flow at the reception desk, recording and tracking waiting times and providing updates on appointment status using control tools to optimize efficiency and avoid queues or overcrowding; * Answer telephone calls, providing information regarding consultation and test schedules as well as general guidance, using the hospital’s telephone system to promptly and effectively address patient inquiries; * Support physicians, nurses, and other healthcare professionals by quickly sharing patient status updates and directing them as needed, utilizing efficient communication to ensure agile and well-coordinated care; * Perform other duties inherent to the position. **Requirements and Qualifications** * Completed high school education; * Full Microsoft Office suite proficiency; * Prior experience in this role. **Additional Information** * Fuel allowance; * Cafeteria; * SESC benefits; * Day Off. The **IMED** is a nonprofit social organization dedicated to promoting public health. The Institute is committed to community well-being and excellence in managing hospital facilities. Since 2013, we have combined cutting-edge technology, professional appreciation, and a humanized approach to deliver high-quality services within Brazil’s Unified Health System (SUS). Our focus on strategic planning, rational resource use, and sustainability commitments ensures quality care for the population within an environment of growth and collaboration. IMED spares no effort to continuously improve its work environment, solely to provide top-tier services to those who rely on them. Motivated employees foster a high-performance environment: they produce more, interact more effectively, become more passionate about their work, enhance organizational performance, and ultimately increase customer satisfaction. Currently, IMED manages the **Trindade State Hospital** (Hetrin), the **State Hospital of Central-Northern Goiás** (HCN) in Uruaçu, the **Formosa State Hospital** (HEF), the **Northeast Region State Polyclinics – Posse**, the **Entorno Region State Polyclinics – Formosa**, both in Goiás, and the **Brasilândia Municipal Hospital** (HMB) in São Paulo.
João Silva
Indeed · HR
João Silva
Indeed · HR
