**Responsibilities** --------------------- * Provide telephone, remote, and in-person support to internal users. * Identify, analyze, and resolve technical incidents and problems (Troubleshooting). * Manage, prioritize, and monitor the service request queue. * Escalate incidents to higher support levels when required. * Deliver advanced support for hardware, software, and peripherals. * Administer and maintain user access and corporate resources. * Support and coordinate with IT vendors and service providers. * Assist in administrative processes related to the IT area, including recording and tracking invoices and vendor requests. * Document technical procedures, resolutions, and knowledge base articles. * Collaborate with development and product teams for support and validation of improvements. * Perform environment certification and testing for new features and systemic enhancements. * Monitor and perform basic maintenance of infrastructure and network environments. * Actively participate in continuous improvement initiatives for internal processes. * Support equipment and IT asset inventory management. * Ensure compliance with technology security policies and best practices. **Requirements and Qualifications** ------------------------------ * Experience with Google Workspace and Microsoft 365 platforms. * Knowledge of Active Directory (AD). * Familiarity with ticketing and service management systems (experience with Qualitor and Jira is desirable). * Basic understanding of ERP systems (knowledge of Maxicon is desirable). * General knowledge of corporate network infrastructure. * Experience with remote access tools and end-user support. * Proficiency in Microsoft Office suite and productivity tools. * Completed or currently pursuing a bachelor's degree in Computer Engineering, Computer Science, Systems Analysis, Computer Networks, or related fields. **Differentiators** ---------------- * Knowledge of the Blip platform. * SQL query and database knowledge. * Experience with Unix/Linux environments. * Experience with scripting and process automation. * Knowledge of APIs and integrations. * Experience in the transportation and logistics sector. * Basic understanding of information security and access control. * Familiarity with infrastructure monitoring and management tools. **Working Hours** ----------------------- * Work schedule from Monday to Friday, with standard hours from 10:30 AM to 7:00 PM, adjustable according to operational needs and team alignment within the 8:00 AM–8:00 PM window. * Part-time work on Saturdays, subject to scheduling and prior agreement. * Availability for on-call duty or standby on Sundays and for emergency response, as required by operational needs. * Work in a 24x7 continuous operation environment, prioritizing service continuity and stability.
João Silva
Indeed · HR
João Silva
Indeed · HR
