CUSTOMER SERVICE (SAC)

Description

Job Summary: A customer service professional focused on creating outstanding experiences for customers, processing orders and cancellations, and ensuring excellence in every interaction. Key Highlights: 1. Focus on customer satisfaction through efficient and agile resolution of requests. 2. Opportunity to work with training and supervision of Customer Service (SAC) teams. 3. Provide customer service and audit quality to ensure excellence. #### **About the position:** * Excellent customer service is essential to ensure customer satisfaction and loyalty. Grupo Muffato seeks professionals passionate about customer service who create outstanding experiences for our customers. * You will be responsible for customer service, order and cancellation processing, and ensuring excellence in customer interactions. #### **Main responsibilities:** * Provide customer service via communication channels, resolving inquiries, registering orders, and processing cancellations. * Train, develop, and supervise Muffato SAC and Crediffato SAC squads, ensuring quality in the customer experience. * Audit voice and/or text interactions to ensure proper application of processes defined by Crediffato. * Manage the omnichannel platform, performing data tabulations, developing plans and strategies to improve service performance. * Focus on customer satisfaction, always seeking efficient and agile resolution of requests. #### **Mandatory requirements:** * Completed high school education. * Prior experience in customer service is considered a plus. * Strong verbal and written communication skills. * Proactivity and commitment to departmental goals and results. * Ability to follow operational procedures and company customer service standards. * Sound judgment and flexibility in decision-making during customer interactions. #### **Desirable requirements (plus):** * Knowledge of omnichannel platforms and CRM tools. * Experience in auditing customer interactions and quality control. * Ability to work collaboratively and supervise customer service squads. * Familiarity with customer service processes and routines. #### **Benefits:** * Medical assistance * Telemedicine and telepsychology * Dental plan * Benefits club * Pharmacy discounts * Benefit card * Recognition programs * Life insurance * Funeral assistance * Pregnancy monitoring * Nursing room, changing room, and rest area * Meal allowance * Career development plan #### **Work schedule and working hours:** * Rotating shift: 6 days on, 1 day off * Daily working hours: 7 hours and 20 minutes