IT TECHNICAL ANALYST - TECHNICAL SUPPORT

Description

Job Summary: The IT Technical Analyst – Technical Support will be responsible for handling internal service requests, performing diagnostics, maintenance, and technical support on retail automation equipment. Key Highlights: 1. Preventive and corrective maintenance on retail automation equipment 2. Technical support to support teams and corporate departments 3. Creation and updating of SOPs (Standard Operating Procedures) for standardization and efficiency #### **About the role:** We are a large-scale retail company with strong market presence and a constant focus on innovation and efficiency. Our IT team ensures the seamless operation of essential equipment and systems supporting stores and corporate departments. The IT Technical Analyst – Technical Support will handle internal service requests related to retail automation equipment, performing diagnostics, maintenance, and technical support to ensure efficient operation of systems and devices used. #### **Main Responsibilities:** * Handle internal service requests related to retail automation equipment, including workstations, non-fiscal printers, commercial scales, data collectors, POS terminals, and others; * Perform preventive and corrective maintenance on retail automation equipment; * Provide technical support to support teams and corporate departments; * Monitor equipment sent for external repair (third-party technical support, RMA, etc.); * Ensure documentation and logging of all service requests in the ticketing system; * Create and maintain up-to-date SOPs (Standard Operating Procedures) for handling, configuration, and maintenance of automation equipment, ensuring process standardization, security, and efficiency; * Collaborate on IT and automation asset management and inventory. #### **Mandatory Requirements:** * Prior experience with maintenance of retail automation and IT equipment; * Knowledge of microcomputing (Windows, basic networking, peripherals); * Technical diagnostic skills, including component replacement, testing, and adjustments; * Availability to work in Cambé – PR. #### **Desirable Requirements (Preferred Qualifications):** * Knowledge of retail-specific commercial automation systems; * Experience with IT asset and inventory management; * Ability to develop and review technical documentation and operational procedures; * Technical certifications related to hardware and networking; * Strong interpersonal and internal user support skills; * Organization, proactivity, and ability to meet deadlines. #### **Benefits:** * Family Health Assistance Network * Telemedicine and Telepsychology * Dental Plan * Benefits Club * Pharmacy Discounts * Benefit Card * Recognition Programs * Life Insurance * Funeral Assistance * Pregnancy Monitoring * On-site Meals * Career Development Plan * Partner Website Discounts #### **Work Schedule and Hours:** Monday to Friday