Job Summary: Concent is seeking a Support Analyst to join our team, delivering exceptional customer service and contributing to impacting lives through technology. Key Highlights: 1. Impact lives through technology 2. Deliver exceptional customer service 3. Foster a culture that values positive relationships Concent is looking for a **Support Analyst** to join our support team. This role is fundamental to our mission of impacting lives through technology, providing the best possible service to our customers, with emphasis on respect and service excellence. Our culture values positive relationships with team members, partners, and customers. Main Responsibilities: * Provide customer support via chat and/or phone regarding system usage; * Perform general system configurations; * Carry out other processes relevant to the department; Requirements and Qualifications: * Degree in **Biomedicine, Biochemistry, or Information Technology**; * Knowledge of laboratory routines; * Experience integrating with hospital systems; * Customer service experience; * Strong verbal and written communication skills; * Ability to work collaboratively in a team; Our Benefits: * Health insurance; * Dental insurance; * Meal allowance; * Quarterly performance bonus; * Gympass; * Birthday leave; * Life insurance. Interested? Join the Orange Side of the Force. Send your resume to: rh@concent.com.br Employment Type: Full-time, Permanent CLT Compensation: Starting from R$1,00 per month Benefits: * Dental care assistance * Profit-sharing program * Life insurance * Food allowance * Transportation allowance Work Location: On-site