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Job Summary: This role involves testing, bug reporting, project management, and developer support for OrthoDontic's software, ensuring system functionality and user satisfaction. Key Highlights: 1. Opportunity to grow and learn within a specialized team. 2. Focus on humanized and innovative dental care. 3. Company recognized for excellence and quality. We are specialists in transforming smiles — and it all begins with the people who make **OrthoDontic** happen. With over **20 years** of history, more than **350 units across Brazil**, and **8 million** smiles served, we are the national benchmark for humanized, innovative, and high-quality dental care. Recognized with excellence awards including **PGNE, GPTW, ABF, and Reclame Aqui**, OrthoDontic has established itself as the **largest and best Orthodontic Franchise Network in the country**, uniting expertise, quality, and innovation to deliver increasingly better results. **Here, our work is built by people, for people. We value those who develop, collaborate, and strive to build a career that transforms lives — including their own.** If you want to grow, learn, and join a team of true experts in their field, this is your place. **\#ProudToBeOrthoDontic \#SmilingIsWorthIt \#ISmiledMillions** **Responsibilities and Duties** Perform testing and identify bugs and flaws in the practice management software; Report identified errors and create test plans for tasks under development; Manage the board: open tasks, start and complete sprints; Plan, manage, monitor, and close projects (tasks); Explain and assist in developing features; Support developers in resolving difficulties related to reported bugs; Explain existing system rules and processes so developers can perform requested tasks; Perform bill homologation for the network; Provide support to the Relationship Department regarding business rules and process-related questions about system usage; Apply adjustments and corrections when issues reported by the Relationship Department do not require formal developer tickets; Create new units and configure email signatures; Create emails for the entire network and franchise operator; Create users and manage Office suite licenses; Determine release dates and draft communications for newly published features; Support consultants with questions about system business rules and processes; Support franchisees with questions about system business rules and processes. **Requirements and Qualifications** **Mandatory:** * Completed or ongoing Bachelor’s degree in Systems Analysis and Development, Information Systems, Information Technology, or related fields; * Prior experience in technical support and/or system testing (QA); * Knowledge of functional testing, bug identification, and system validation; * Basic knowledge of relational databases (e.g., MySQL); * Familiarity with testing tools and APIs; * Basic knowledge of code versioning (Git); * Proficiency in Microsoft Office Suite. **Desirable:** * Knowledge of test automation; * Knowledge of PHP; * Basic understanding of HTML and web system architecture; * Experience with Agile methodologies; * Basic English proficiency. **Additional Information** **Benefits designed to support you at every stage of your journey** ------------------------------------------------------------------ **At OrthoDontic, we believe that well-cared-for people deliver their best smiles — which is why we offer a comprehensive benefits package focused on health, wellbeing, professional development, and quality of life:** * Market-competitive fixed salary; * Career development plan and structured job & salary framework; * Clinic procedures with special discounts; * Co-payment Health Insurance Plan; * Meal/Voucher Allowance — Flash Benefits — R$605.00; * Life Insurance; * Newborn Welcome Bonus; * Birthday Bonus; * Education Assistance for undergraduate and postgraduate studies; * Daycare Assistance for mothers of children up to 6 years old; * Birthday Day Off; * Casual Friday; * Total Pass; * Clude — Online Therapy; * Onhappy — Discounts on travel, accommodations, and leisure. **Working Hours — Monday to Friday — 08:00 AM to 06:00 PM \*\* On Fridays — 2-hour lunch break\*\*** -------------------------------------------------------------------------------------------------------------------- **ON-SITE POSITION** We are Brazil’s largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. We have **over 20 years** of experience, more than **350 units** nationwide, and over **8 million satisfied customers** proudly bearing the OrthoDontic smile. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
