Description: Proficiency in Windows 10/11; installation, configuration, and support of general applications; installation, configuration, and support of antivirus software on workstations; familiarity with Microsoft Office suite; Internet connection sharing; Support for Wi-Fi network maintenance; file and printer sharing; hardware error diagnostics; replacement of defective purchased components; computer network diagnostics, traffic analysis, packet analysis, etc.; knowledge of Apple/Android devices; support for Microsoft Teams Rooms (MTR) video conferencing; Microsoft platform: Windows Server 2016 and 2019; configuration of security policies and shared resources; configuration of services such as DHCP, DNS, and Print Server; installation and configuration of servers: Windows Server 2016/2019, etc.; Active Directory management; disk management, shared resources, audits, and backup policies. * Assist shopping center employees with various issues related to applications, programs, and systems used, explaining support, security, and service policies to prevent and resolve reported problems. * Record solutions for all service requests in the ITSM tool (train employees on how to submit tickets). * Replicate software, application, and hardware installation and configuration standards per policies defined by management and/or coordination. * Assist in planning and participate in the implementation of new microcomputer projects and solutions to be deployed and/or implemented in the environment. 2512070202191852007