Job Summary: Analyst role focused on technical diagnostics, hardware and software maintenance, and quality assurance for notebooks, desktops, and smartphones, ensuring product functionality and standards. Key Highlights: 1. Perform hardware and software diagnostics and maintenance 2. Conduct testing and quality assurance for technological products 3. Dynamic work environment focused on technological innovation **Why join the \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build innovative solutions that make people's lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are the \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** ### **Responsibilities and Duties** * Analyze hardware and software issues and failures, performing accurate technical diagnostics on equipment. * Execute corrective and preventive maintenance on notebooks, desktops, and smartphones, ensuring full functionality in accordance with company-established quality standards. * Install, update, configure, and uninstall software on equipment. * Conduct final tests on notebooks, desktops, and smartphones according to procedures defined by engineering, ensuring release only of products meeting quality criteria. * Record all identified incidents and executed corrective actions in the system, ensuring traceability and information control. **Requirements and Qualifications** ### **Requirements and Qualifications** * Completed Technical Education in Electronics, Mechatronics, or Electrotechnics; or currently pursuing a Bachelor’s degree in Information Technology, Software Engineering, Data Science, Computer Networks, or related fields. * Prior experience in technical support for hardware and software. * Valid and permanent Brazilian driver’s license (Category B). * Availability to work in the field, including external service calls as required. * Availability for business travel. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: mental health and wellness platform, including psychological counseling Gympass Meal allowance Childcare assistance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing plan (PPR) Good Card: benefit accepted at over 130,000 establishments Life insurance Payroll-deductible loan Private pension plan **Transportation** Company car + fuel allowance **Exclusive Discounts** Positivo Partner: website offering discounts on our products *“Nearly all the world’s leading technology giants were born in a garage. Only one was born in a classroom.”* That is how Positivo Tecnologia was founded in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily life, always in its best form: perfectly tailored to each consumer’s profile. This is the essence of a company born in the classroom, determined to change worlds — millions of them! **OUR POSITIVE TECHNOLOGY WAY OF BEING AND DOING** Our dynamic, versatile team, which values diversity, is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside outstanding professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN US AS \#POSITIME!