Description
Job Summary:
The Backup Customer Service Representative provides mobile customer service across different units, delivering information, clarifying doubts, and resolving issues with excellent communication and proactivity.
Key Highlights:
1. Mobile and dynamic customer service across different units
2. Focus on providing information and resolving customer issues
3. Development of communication skills, proactivity, and empathy
The **Backup Customer Service Representative** position is responsible for providing customer service across various company units as required by operational needs, without being assigned permanently to a single store. This professional works in a mobile capacity, ensuring continuity and quality of service while delivering information, clarifying doubts, and resolving issues. The candidate must possess excellent communication skills, proactivity, adaptability, and empathy to interact effectively with diverse audiences and environments.
* Serve customers in person, by phone, or via e\-mail, providing information about products and services;
* Record customer complaints, suggestions, and compliments;
* Resolve problems and conflicts efficiently and courteously;
* Participate in training programs to improve customer service;
* Follow company policies and procedures to ensure service safety and quality;
* Maintain a clean and organized workplace;
* Availability for travel.
Full-time
Onsite
Londrina,Para
