Field Support Analyst

Description

Job Summary: Junior Field Service Analyst responsible for on-site IT support, ticket and equipment management, network monitoring, and IT project and routine tracking. Key Highlights: 1. IT and network support for users and the unit 2. IT ticket and equipment management 3. IT project and routine tracking TEMPORARY FIELD SERVICE POSITION – Nova Rio \- Starts as temporary and converts to CLT \- RH MAIOR HR REGISTRATION, WORKING ON-SITE AT AMBEV NOVA RIO. **POSITION:** Junior Field Service Analyst **MP (Department):** Field **Process:** Front Tech **SALARY:** 2\.300 **BENEFITS:** Transportation allowance \+ Meal allowance of BRL 24.80 per day **Working Hours:** Monday to Thursday, 08:00–18:00; Friday, 08:00–17:00 \- On-site **JOB RESPONSIBILITIES:** User support for IT issues. IT network support for the unit. Ticket handling. Ticket management. Routine and alignment meetings for the department. Network and link monitoring. Wi-Fi and network connection support. IT equipment management. IT project tracking and handling other requests. The candidate must be available to travel to other units as needed (easy access to Nova Rio, and preferably able to visit other units such as Centro or Barra). **AMBEV ADDRESS:** Former Rio\-São Paulo Highway 60011, km 31 \- Campo Grande \- RJ **Minimum Education Requirement:** Bachelor's degree