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Job Summary: We are seeking a .NET Developer to support financial systems, with a focus on problem resolution and agility, and with potential for transition to development. Key Highlights: 1. Supporting essential financial products 2. Opportunity to transition to the development team 3. Contributing to the evolution of internal tools, including AI and chatbots We are the only comprehensive solution for the financial market! Evertec is a technology company specializing in financial services, with over 27 years of market presence, operations across 26 countries in Latin America and the Caribbean, and more than 11 billion transactions processed annually. We offer a complete portfolio of solutions in software, acquiring, processing, and payment technologies, supporting the digital transformation of financial institutions, enterprises, and fintechs. Our commitment is to technological excellence, financial inclusion, and sustainable value creation for customers, employees, and partners. Requirements: **.NET Developer – Support** Imagine being part of a team that ensures seamless operation for millions of users relying on services such as PIX, bank slips, checking accounts, and even chargeback processes. We are looking for someone passionate about solving problems and eager to dive deep into the world of financial products, working on the front line to keep everything running smoothly, quickly, and reliably. This role is much more than just support—it’s your entry point to gaining in-depth knowledge of our products and systems. And the best part? As you grow, there is a real opportunity to transition to a development team and participate in building innovative solutions. **Your day-to-day responsibilities** Serve as the primary contact for support tickets via chat and other support channels, ensuring clear communication and end-to-end follow-up until resolution. Investigate issues using log analysis, metrics, and SQL queries to identify root causes and propose solutions. Escalate cases to other teams when necessary, always ensuring a complete customer experience. Document solutions and learnings to strengthen team knowledge. Perform targeted code or database fixes, as well as minor improvements. Contribute to the evolution of internal tools, including AI and chatbot initiatives for support. **What you need to bring** Strong foundational programming concepts. Experience with C\# and .NET, object-oriented programming, and APIs. Knowledge of SQL. Proactive, hands-on profile with a sense of urgency and strong communication skills. **Nice-to-have qualifications** Experience with AWS, microservices, and messaging systems. Work model 100% remote. Benefits What you’ll find here: Gympass TotalPass Nationwide medical assistance Meal allowance Childcare allowance Life insurance Transportation allowance Private pension plan Flexible benefits (you choose the benefits that best suit your needs). SESC Corporate University Language course discount Certification reimbursement program (subject to applicable rules) * At Sinqia, we value diversity and believe that what truly adds value is precisely diverse ideas and perspectives. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team. Do you identify with this position? It could be yours! Send us your resume.
