Support and Infrastructure Analyst

Description

Job Summary: Mudes Foundation seeks a Support and Infrastructure Analyst to maintain the technology park, resolve technical issues, and ensure continuous operation of IT systems. Key Highlights: 1. Maintenance of the technology park and IT infrastructure 2. Technical issue resolution and assurance of continuous system operation 3. Infrastructure monitoring and updates for efficiency Mudes Foundation seeks a Support and Infrastructure Analyst to join our team. Main Responsibilities: * Maintain the technology park, including servers, cloud environments, cameras, etc.; * Resolve end-user technical issues and ensure continuous operation of IT systems; * Perform failure diagnostics, configure servers and networks, and implement backup and security solutions; * Monitor infrastructure performance and implement updates and preventive maintenance to ensure service efficiency and availability; * Implement, support, and monitor Windows and Linux server resources; * Server formatting, RAID configuration, hardware replacement, software installation; * Manage infrastructure capacity (CPU, Memory, Disk, Bandwidth); * Firewall administration; * Implementation, support, and documentation of backup and infrastructure routines; * Office365 platform administration; * Execute virtualization activities; * Open and track vendor tickets (Telecom/Hardware/Software/Network providers); * Open, log, and close tickets via web-based ticketing tool. Requirements: * Bachelor's degree in IT or currently pursuing one; * Experience in Windows Server environments, projects, networking, Wi-Fi, and Information Security; * Experience configuring managed switches; * Experience logging, handling, and closing Hardware and Software tickets; * Knowledge of Windows Server platform; * Knowledge of server virtualization; * Familiarity with core network services (DNS, AD, FS, DHCP, FTP, WSUS); * Knowledge of Linux; * Knowledge of ZABBIX, Grafana, and GLPI; familiarity with Information Security tools; familiarity with Cloud platforms (Azure, AWS, Google) Working Hours: 9:00 AM to 6:00 PM — Monday to Friday Location: Rio de Janeiro City Center (100% on-site) If you identify with the above requirements and responsibilities and are seeking a challenge within a growing organization, please send us your resume. We actively promote diversity within our team and strongly encourage applications from diverse individuals (LGBTQIAPN+, race, gender, persons with disabilities, age 40+) Recruitment and Selection Team Mudes Foundation Minimum Education Level: Bachelor's Degree Desired Fields of Study: * Computer Science, Bachelor's Degree * Information Technology, Bachelor's Degree * Systems Analysis and Development, Bachelor's Degree * SESC membership benefits * Transportation allowance * Birthday leave * Health insurance with co-payment * Meal allowance