Collections Supervisor

Description

Job Summary: The Collections Supervisor manages teams, develops employees, analyzes reports, and monitors goals in a collections environment. Key Highlights: 1. Team management and employee development 2. Analysis of managerial reports and identification of opportunities 3. Monitoring of operational and financial goals ***Who We Are?*** Bellinati Perez operates in credit recovery—both secured and unsecured—through amicable and judicial processes, employing human, digital, and hybrid negotiation models. Our 25+ years of experience and tradition strengthen our efficiency and reputation, enabling us to partner with the largest credit-granting institutions in the country. We are recognized as one of the top 20 best companies to work for in the state of Paraná and among the best in Brazil by GPTW (Great Place To Work). In addition, we foster a diverse, inclusive environment that values competence, professionalism, and innovation. ***Cultural Fit*** **Innovation:** Innovation is part of our DNA—we constantly seek new technologies to enhance the experience of our clients and employees. **Diversity:** We value diversity. Here, everyone can shine as their authentic self! **Development:** You build your career here. Seize opportunities along your journey and grow alongside us! **Team Play:** When we exchange ideas and solutions, there are no limits to where we can go! **Flexibility:** We adapt, have fun, and always find the best path—all within a flexible work schedule. **Responsibilities and Duties** ***Your routine on the BP team as a Collections Supervisor?*** * Manage teams; * Contribute to employee development and training; * Analyze managerial reports and identify gaps and opportunities; * Conduct call monitoring; * Deliver feedback; * Monitor and ensure achievement of operational and financial goals. **Requirements and Qualifications** ***What do you need to join us?*** * Completed or currently pursuing a bachelor’s degree in Business Administration or Human Resource Management; * Experience managing teams in a call center environment; * Knowledge of performance report analysis (KPIs); * Proficiency in computer applications. **Additional Information** ***Our Benefits:*** Variable compensation; Meal allowance of $31.00 per working day; Transportation allowance; Career development plan; Multi-benefit card; Life insurance; SESC membership; University partnerships; Corporate university; A relaxing day off on your birthday; "Just dress no code"—be yourself! ***For Your Health:*** Dental plan; Psychological support; On-site physician available at our units if needed. **\#JoinBP** Hi! How are you? Before anything else, we believe it’s important for you to understand a bit about us. Bellinati Perez—affectionately called BP by our employees—operates in credit recovery, both secured and unsecured, through amicable and judicial processes, applying human, digital, and hybrid negotiation models. Our 29 years of experience and tradition reinforce our efficiency and recognition, allowing us to partner with the largest credit-granting institutions in the country. We count on a highly qualified team comprising lawyers, negotiators, analysts, administrators, technology professionals, data scientists, experts, and collateral locators. More than conducting negotiations, we strive to deliver the most complete negotiation experience, ensuring optimal outcomes for both contracting parties and debtors. We’ve designed a humanized journey focused on the best solution for everyone. We’re building history alongside businesses and individuals committed to revolutionizing the collections market. People ready for a successful professional journey with BP. Here, you can be WHO YOU ARE! We value diversity and inclusion. We play an active role in society—and this is a core pillar for us. We believe that experiencing diverse cultures, behaviors, and attitudes in the workplace is a key differentiator. \+5,000 employees We’ve been certified by GPTW Brazil for four consecutive years—2020, 2021, 2022, and 2023—and rank 17th among the best and largest companies to work for in Paraná. We operate six hubs across Brazil—from South to Northeast—in Curitiba, Maringá, and Fortaleza. We develop leaders and nurture talent. Our organizational culture is strong—and through our people, we deliver the best results for our company. We Seek: People like us Who pursue results without hesitation to go beyond Who want to learn—but also teach Who value everyone, without exception. We are Bellinati Perez. Build your career here! ;)