**Description and Responsibilities:** **Schedule:** 08:30 to 17:30, Monday to Friday **Level:** Operational **Employment Type:** Tenured \- CLT labor code Seeking a proactive employee with an analytical profile to support internal and external customers, providing commercial and operational assistance focused on quality and efficiency. This role requires technical expertise, strong communication skills, the ability to critically analyze data, and involvement in tracking departmental goals and results. * Provide assistance to internal and/or external customers, focusing on commercial and operational support. * Address inquiries and requests related to the Products and Services offered. * Work based on general knowledge of SISBR platforms. * Monitor and analyze performance indicators and goals. * Use Excel for data organization, control, and analysis. * Propose process improvements based on observations and critical analysis. * Collaborate with other departments to ensure service and solution quality. * Demonstrate initiative in resolving requests and supporting team activities. **Requirements:** * Education: Completed or ongoing undergraduate degree (Administration, Accounting, Economics, Business Management, or related fields). * Prior experience in internal and/or external customer service is desirable. * Knowledge of financial/commercial Products and Services. * General knowledge of SISBR platforms is a plus. * Intermediate Excel (Office suite) * Ability to critically analyze data and track goals. * Strong communication, organizational, and initiative skills. * Prior experience in customer service is a plus. **Benefits:** Anuênio, Auxílio Creche/Babá, Auxílio Educação, Convênios, Day\-Off, Ginastica Laboral, Plano de Incentivo de Metas, Plano de Saúde, Plano Odontológico, Salário, Seguro de Vida, Vale\-Alimentação, Vale\-Refeição, Vale\-Transporte, Wellhub, Zenklub