Job Summary: We are seeking Customer Relationship Representatives for CEMIG, focused on excellence and agility in customer support, clarifying questions and registering requests related to electricity services. Key Highlights: 1. Receptive and/or in-person customer service focused on excellence and agility 2. Clarification of questions regarding bills, energy consumption, and electricity services 3. Focus on proactivity, empathy, organization, and customer satisfaction Job Description We seek professionals to work as Customer Relationship Representatives at CEMIG, providing direct customer support. The role involves receptive and/or in-person service, emphasizing excellence, courtesy, and agility in clarifying questions, registering requests, handling negotiations, and providing guidance on electricity services. Responsibilities Provide customer service via telephone, in person, or through digital channels; Clarify questions regarding bills, consumption, power outages and reconnections, duplicate bills, and other services offered by CEMIG; Register interactions in internal systems; Redirect requests to responsible departments when necessary; Meet quality, average handling time, and customer satisfaction targets. Requirements Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior customer service experience is a plus. Desired Profile Proactivity and empathy; Organization and results orientation; Ability to work under pressure and in teams; Commitment to public customer service quality. Employment Type: Full-time, Permanent CLT Compensation: R$1.518,00 - R$2.134,53 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
