Implementation Consultant

Description

Job Summary: The Implementation Consultant will accelerate adoption of the Hyperlow platform by leading chatbot, automation, and integration projects for clients, ensuring effective and high-quality solutions. Key Highlights: 1. Lead chatbot and automation implementation projects 2. Collaborate with clients to understand and address their needs 3. Focus on effective, high-quality solutions Hyperflow | Uberlândia | MG | Hybrid, Remote Job Description The Implementation Consultant will be responsible for accelerating Hyperlow platform adoption from the client’s first interaction with the product, leading chatbot, automation, and integration implementation projects for clients, and ensuring delivery of effective, high-quality solutions aligned with client needs. Responsibilities and Duties * Collaborate closely with clients to understand the objectives for which the product was contracted, map business processes and workflows, and implement chatbot, automation, and integration solutions to achieve those objectives; * Proactively engage—not only executing client requests but also identifying their underlying needs and proposing optimal solutions; * Design workflows and support the workflow development team to ensure projects are delivered according to expected value, quality, timeline, and effort; * Document and formalize each delivery phase with appropriate records for tracking; * Participate in client presentations of built solutions and ensure alignment with client expectations and needs; * Provide ongoing training and support to clients to ensure successful adoption of implemented solutions; * Identify upsell and cross-sell opportunities for existing clients. Requirements and Qualifications * Bachelor’s degree in Information Systems, Computer Science, or related fields; * Process mapping skills desirable; * Knowledge of Lean, Six Sigma, and other continuous improvement methodologies is desirable; * Familiarity with programming languages such as JavaScript and Node.js is desirable; * Familiarity with APIs and integrations in general is desirable; * Experience with chatbot products and iPaaS platforms is desirable; * Excellent verbal and written communication skills; * Strong problem-solving and decision-making abilities. Salary Range To be determined Employment Type CLT (Consolidation of Labor Laws) Benefits **Fully covered medical and dental plan:** We care about your health—no extra costs. ️ **Meal and Food Allowance (via Flash):** Flexibility to use wherever you prefer, daily and for meals. **Annual Bonus:** Based on achievement of established goals. **Childcare Assistance:** Support for your child’s early development. **Home Office Allowance:** A stipend to ensure comfort and productivity while working remotely. ️ **Home Office Equipment Reimbursement:** Equipment and resources to keep you fully prepared. **Birthday Day Off:** A full day off in your birthday month to recharge. **Life Insurance:** Financial protection for you and your family in case of unforeseen events. **Gamification Program:** Incentives for your growth and engagement. **Wellhub:** Access to a network of gyms and physical activities to support your physical and mental well-being. About the Company Want a career with significant growth potential, autonomy, independence, and abundant learning opportunities? Join Hyperflow! **Who are we?** We are a CPaaS and iPaaS platform whose primary objective is to centralize automated processes into a single control and management system. This enables artificial intelligence (AI) to analyze data and suggest improvements, facilitating business decision-making. Here, we integrate all systems, build customized workflows, and optimize key corporate communication channels for companies seeking improved customer service, agility, and automated workflows.*Come get to know us at our website https://hyperflow.global/*