Customer Relationship Representative – CEMIG

Description

Job Summary: Customer Relationship Representative for CEMIG, providing direct support to customers through inbound or in-person service, with emphasis on excellence and efficiency. Key Highlights: 1. Worked as a Customer Relationship Representative at CEMIG 2. Focused on excellence, courtesy, and efficiency in customer service 3. Clarified doubts and provided guidance regarding electric power services JOB POSTING: CUSTOMER REPRESENTATIVE\-CEMIG AVAILABILITY FOR TRAVEL Position: Customer Representative – CEMIG Work Location: UNAÍ/MG Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift (5 days on, 2 days off) – Shift: 7:30 AM to 5:18 PM Salary: R$ 1\.870; after 3 months increases to R$ 2\.294\. Benefits: Transportation allowance, meal allowance of BRL 31.34 per working day, dental plan, life insurance, attendance bonus of BRL 200, GYMPASS, and university partnership agreements. Job Description: We are seeking professionals to work as Customer Relationship Representatives at CEMIG, delivering direct customer support to the company’s clients. The role involves inbound and/or in-person service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, negotiating, and guiding customers on electric power services. Responsibilities: Provide customer service either in person or via digital channels; Clarify questions regarding bills, consumption, disconnections and reconnections, duplicate bill issuance, and other services offered by CEMIG; Route requests to responsible departments when necessary; Meet quality targets, average handling time, and customer satisfaction metrics. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior customer service experience is a plus. Employment Type: Full-time, Permanent CLT Compensation: BRL 1\.518.00 \- BRL 2\.134.53 per month Benefits: * Dental care assistance * Meal allowance * Transportation allowance Work Location: On-site