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Location:
Unai
Category:
Other12

Indeed
Administrative Assistant
Administrative Assistant Position Description:
We are looking for an Administrative Assistant to perform administrative support tasks in our company. The professional will be responsible for assisting in activities such as file organization, telephone attendance, document control, among others.
Responsibilities:
* **Serve customers in person, by phone, and via WhatsApp**, providing information about the Santa Mônica Card and its benefits.
* **Sell plans and services** in person and remotely (by phone and WhatsApp), correctly registering data in the system and control spreadsheets.
* **Manage the CRM (Customer Relationship Management)**, maintaining contact history, customer registrations, and updates.
* **Control office sales spreadsheets** and the V4 Company platform, updating indicators and results.
* **Respond to and manage all messages received** on the official Santa Mônica Benefícios WhatsApp, ensuring prompt and courteous service.
* **Issue weekly lists of delinquent clients** and carry out **collection actions** (messages, calls, and follow-ups) according to institutional policies.
* **Receive and verify PIX payment receipts** sent by clients, recording corresponding payments in the Santa Mônica system.
* **Record payment of settled installments** in the system and **send electronic receipts** to clients via WhatsApp.
* **Receive in-person payments** (cash, card, or PIX) at the office, registering and processing them in the system according to internal procedures.
* **Register new contracts** in the system, ensuring correct entry of registration and financial data.
* **Assist in reviewing sales and collection reports**, providing information to management.
* **Meet established service and collection targets** set by management.
* **Ensure confidentiality of customer information**, complying with internal confidentiality and data protection rules (LGPD).
Requirements:
* High school diploma
* Previous experience in administrative roles
* Basic computer skills (Word, Excel, email)
* Good verbal and written communication
* Organizational ability and attention to detail

Praça Getúlio Vargas, 74 - Unai, Unaí - MG, 38610-000, Brazil
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