IT Assistant

Description

Job Summary: The IT Assistant will be responsible for technical and operational support in IT infrastructure, ensuring optimal performance of technological tools. Key Highlights: 1. Technical and operational support in IT infrastructure 2. System, hardware, and data network maintenance 3. Focus on optimizing technological tools **Job Objective** The IT Assistant will provide technical and operational support across all processes related to the company's information technology infrastructure. Responsibilities include system maintenance, hardware equipment, data networks, and employee support, ensuring all technological tools operate optimally. **Education and Knowledge Requirements:** * Bachelor’s degree in Information Technology, Information Systems, Systems Analysis and Development, or related fields (completed or in progress). * Proficiency in operating systems (Windows, Linux, macOS) and networking tools. * Basic knowledge of hardware maintenance (computers, printers, peripherals). * Fundamental understanding of information security and computer networks. * Familiarity with ERP systems and corporate software is a plus. **Experience:** * Prior experience in technical support, end-user assistance, and system and IT infrastructure maintenance is considered advantageous. **Expected Behavioral Competencies:** * **Proactivity:** Ability to identify and resolve issues proactively. * **Organization:** Ability to manage multiple tasks and prioritize urgent ones. * **Communication:** Strong verbal and written communication skills for interacting with employees and vendors. * **Problem-Solving Skills:** Ability to identify technical issues and implement effective solutions. * **Professional Demeanor:** Ethics, responsibility, and commitment to internal processes. **Key Responsibilities** * **Technical Support:** Provide on-site and remote technical assistance to employees regarding systems, software, and hardware. * **Equipment Maintenance:** Install, maintain, and configure equipment such as computers, printers, and peripherals. * **Network Administration:** Assist in managing and maintaining data networks, ensuring system connectivity and security. * **System Management:** Monitor corporate system performance, perform regular backups, and address improvement requests. * **Software Support:** Install, configure, and update corporate software, ensuring users can efficiently utilize these tools. * **Information Security:** Assist in monitoring data security and implementing preventive measures. * **Documentation:** Maintain up-to-date records of processes, installations, and changes made to IT systems and infrastructure. * **Support and Training:** Deliver basic training to employees to optimize the use of technological tools.