Job Summary: A professional responsible for specialized N2 technical support, performing analysis, diagnosis, and resolution of hardware, software, and network incidents to ensure IT environment stability. Key Highlights: 1. Specialized N2 Technical Support (Remote and On-site) 2. Hardware, Software, and Network Problem Diagnosis and Resolution 3. Preventive and Corrective Equipment Maintenance The professional will provide specialized technical support to end users, performing analysis, diagnosis, and resolution of incidents related to hardware, software, operating systems, and network connectivity. They will handle technical service requests, perform preventive and corrective maintenance on equipment, configure systems, and support the stability of the company’s and its clients’ IT environments. They will also be responsible for recording and tracking all support activities, ensuring organized information management and high-quality support delivery. **Key Responsibilities** * Respond to and resolve N2-level technical support requests (remote and on-site); * Diagnose and resolve issues related to hardware, software, operating systems, and networks; * Install, configure, and maintain computers, laptops, and peripherals; * Support administration of Windows environments and corporate tools; * Provide support for corporate applications (Outlook, Teams, Office, etc.); * Record and document support activities in the ticketing system; * Perform preventive maintenance routines and provide user guidance; * Support the technical team in identifying and resolving recurring incidents; * Ensure high-quality service delivery and SLA compliance. **Daily Challenges** * Efficiently and systematically handling multiple technical support requests; * Rapidly identifying root causes of technical issues; * Translating technical language for users with varying levels of technical knowledge; * Maintaining a high standard of service and user experience. **Technical Requirements** * Currently pursuing or having completed a bachelor’s degree in **Information Technology, Networks, Systems, or related fields**, or equivalent technical training; * Minimum of **1 year of experience in corporate technical support (N2\)**; * Proficiency in **Windows, macOS, and Microsoft 365 suite (Outlook, Teams, Excel, Word, etc.)**; * Knowledge of **hardware, software, and network diagnostics**; * Experience with **ticketing and remote support tools**; * Basic networking knowledge (TCP/IP, file sharing, connectivity); * Willingness to travel when required. **Behavioral Competencies** * Clear and professional communication; * Active listening and user-focused service orientation; * Organization and ability to manage multiple tasks; * Proactive problem-solving; * Ability to work under pressure; * Collaboration and teamwork. **Preferred Qualifications** * Familiarity with **Microsoft corporate environments**; * Knowledge of **ITIL4, Scrum, or best practices in IT management**; * Experience with **GLPI (as user or technician)**; * Knowledge of **Lean, PDCA, RACI, or continuous improvement methodologies**. **Location:** São Paulo **Work Model:** On-site **Working Hours:** 44 hours per week Monday to Thursday: 08:00–18:00 Friday\-feira: 08:00–17:00 Occasional weekend availability, as required. **Salary:** R$ 1\.716,00 **Benefits** Meal Allowance: R$ 37,55 per working day Transportation Voucher Life Insurance Telemedicine Compensation: R$1\.636,00 \- R$1\.716,00 per month Benefits: * Dental care assistance * Life insurance * Meal allowance * Transportation voucher Work Location: On-site