Junior Support Analyst

Description

Job Summary: Provide technical support for a comprehensive enterprise resource planning (ERP) system, assisting users in resolving queries and identifying issues, with emphasis on system improvements and customer service. Key Highlights: 1. Technical support for enterprise management ERP systems 2. Focus on problem resolution and system improvements 3. An environment with strong professional growth and learning JOYn RH is a recruitment consulting firm specializing in talent acquisition; we hire top-tier professionals for our clients across Brazil and worldwide. **About the position:** We are recruiting for a Support Analyst role responsible for providing technical support for a comprehensive enterprise management ERP system used by companies for financial, tax, commercial, HR, and operational process control. This position plays a critical role in supporting system users—assisting with query resolution, issue identification, and forwarding improvement requests to the development team. We seek a technically proficient, analytical, and communicative professional capable of understanding client needs and translating those requirements into system-based solutions. **Responsibilities:** * Technical Support: Provide technical support related to the ERP system via phone or ticketing system. * Problem Diagnosis: Understand and analyze user requests to identify potential system faults or inconsistencies. * Ticket Management: Log, track, and route technical tickets to responsible departments. * Collaboration with Development: Replicate technical issues to the development team when necessary and assist in identifying improvements. * Customer Guidance: Support customers in correctly using system functionalities. * Request Tracking: Monitor tickets until resolution, ensuring appropriate follow-up with users. Requirements: * Bachelor's degree in Information Technology, Information Systems, Systems Analysis and Development, or related fields. * Prior experience in technical support or help desk roles. * Basic knowledge of computer science, networking, and systems. * Strong communication skills for customer interaction and guidance. * Analytical, organized profile with attention to detail. Benefits: * Meal allowance starting from the first month * Health and dental insurance after the probationary period * An environment with strong professional growth and hands-on learning * A culture that values autonomy, initiative, and continuous improvement