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This role covers multiple areas including customer support, customer care, billing, cancellations, and retention, all aligned with company standards and policies.\n\n\nIf you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets as requested;\n* Update departmental performance indicators when necessary;\n* Actively participate in organizational meetings and commitments when requested;\n* Use individual and collective safety equipment when required;\n* Perform other related duties as needed by the department and per leadership direction;\n\n \n\n**CUSTOMER CARE** \n\n* Handle customer care (Customer Service) inquiries, focusing on resolving requests: billing and service complaints, address changes, account holder changes, 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A team of passionate people who deliver joy across 70% of Brazil’s territory—always full of energy, smiles, simplicity, and leadership.\n\n \n\nIf working toward a greater purpose—overcoming challenges that serve as real opportunities to learn, develop, and grow—is what drives you, this opportunity could be your chance to begin an inspiring journey with us.\n\n \n\nIf you identify with who we are ***\\#JoinSolar \\#PassionThatTransforms \\#ThirstThatDrives***\n\n **Responsibilities and Duties** \n\n#### **Your Day-to-Day Will Include:**\n\n* Visiting various retail outlets (ROs) daily to ensure increased sales volume and market share;\n* Conducting negotiations, sales, and implementation of commercial strategy;\n* Prospecting new customers and identifying market opportunities;\n* Advising customers on their needs in collaboration with other company departments;\n* Executing merchandising activities.\n\n \n\n**Requirements and Qualifications** \n\n#### **What You Need:**\n\n* High school diploma completed;\n* Basic math knowledge and reading comprehension skills;\n* Driver’s license category \"A\" or \"AB\".\n\n#### **Nice-to-Have (Preferred Qualifications):**\n\n* Currently pursuing a college degree;\n* Excellent negotiation skills;\n* Basic understanding of distribution and markup.\n\n **Work Schedule:** (220 hours) 5x2, 7:30 AM – 12:00 PM – 1:00 PM – 5:18 PM, Monday to Friday\n\n **Additional Information** \n\n#### **See Some Other Benefits of Being Solar:**\n\n \n\nFor your health and safety:\n\n* Health plan with special conditions for you and your dependents;\n* Telemedicine services covering multiple specialties, including telepsychology;\n* Dental plan;\n* Emotional Well-being Program;\n* Wellhub (fitness center network);\n* Life insurance.\n\n \n\nFor your meals:\n\n* Food allowance;\n* Meal allowance or on-site cafeteria\n\n \n\nFor your mobility:\n\n* Commuter allowance or chartered transportation\n\n \n\nFor your financial planning:\n\n* Profit-sharing program;\n* Private pension plan\n\n \n\nAnd beyond:\n\n* A Corporate University packed with development opportunities;\n* Extended maternity leave up to 180 days and paternity leave up to 20 days—including for adoptive parents and same-sex couples;\n* Discounts on products from our portfolio;\n* A festive Christmas Kit at year-end to share joy with loved ones.\n\n \n\nAt Solar Coca-Cola, passion is not just a feeling—it’s the driving force behind everything we do.\n\n \n\nOur journey involves over 20,000 Solar team members spread across 13 factories and 44 distribution centers, serving approximately 400,000 retail outlets across a territory representing 70% of Brazil.\n\n \n\nWe believe success is built through dedication and teamwork—where each person has the opportunity to lead and contribute to the company’s growth. We inspire one another with the energy and enthusiasm that motivate us to give our best every day, both inside and outside our red walls.\n\n \n\nPurpose, development, and performance underpin our value proposition to employees—and make us increasingly Solar.\n\n \n\nTogether, we are Solar Coca-Cola: Passion that transforms. 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This role covers various areas such as customer support, customer service center (SAC), collections, cancellations, and retention, following company standards and policies.\n\n\nIf you are a thoughtful professional who delights customers and has a strong sense of ownership, Brisanet is the place for you!\n\n\nLet’s sail toward the future! **\\#JoinBrisanet**\n\n **What will your day-to-day look like?**\n\n* Embody the organizational identity of the Brisanet Group;\n* Prepare reports, forms, or spreadsheets upon request;\n* Update area indicators when necessary;\n* Actively participate in meetings and organizational commitments when requested;\n* Use individual and collective safety equipment when necessary;\n* Perform other related duties as required by the department and leadership direction;\n\n \n\n**CUSTOMER SERVICE CENTER (SAC)** \n\n* Handle SAC (Customer Service Center) inquiries, focusing on resolving requests: billing issues and service complaints, address changes, account holder changes, registration data updates, financial guidance, plan changes, and service recommendations, demonstrating empathy, active listening, and problem-solving;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n\n\n\\- Address customer questions, log requests, complaints, and provide general guidance;\\- Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability; \n\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**SUPPORT** \n\n* Provide first-level technical support, assisting customers with technical difficulties (service access issues, service instability, equipment configuration, system failures), and escalating more complex cases to appropriate levels;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**COLLECTIONS** \n\n* Carry out collection and debt negotiation activities, offering alternatives and clarifying financial questions;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n \n\n**RETENTION** \n\n* Handle cancellation requests, seeking to understand reasons and applying retention strategies when applicable;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues;\n\n \n\n**MONETIZATION** \n\n* Perform customer service procedures aimed at after-sales, monetization, renewal, customer base loyalty, and conduct surveys when necessary;\n* Provide courteous, clear, and prompt phone and digital support to individual customers, corporate clients, public agencies, and field technicians;\n* Address customer questions, log requests, complaints, and provide general guidance;\n* Record all interactions in internal systems (CRM), ensuring accuracy, history, and traceability;\n* Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality;\n* Participate in training sessions, refresher courses, team meetings, and process updates;\n* Support continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues.\n\n **What we are looking for in this opportunity:** \n\n \n\n**SAC** \n\n* High school diploma;\n* Knowledge of sales and customer service techniques, negotiation and customer prospecting techniques, as well as familiarity with Google tools (Sheets, Docs);\n* Proficiency in typing and grammar.\n\n \n\n**SUPPORT** \n\n* High school diploma;\n* Basic computer knowledge and understanding of computer networks;\n* Strong oral and verbal communication skills.\n\n \n\n**COLLECTIONS** \n\n* High school diploma;\n* Knowledge of basic computer skills and basic mathematics;\n* Collections techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* High school diploma;\n* Basic computer and basic math knowledge.\n\n \n\n**Additional advantages:** \n\n \n\n**SAC** \n\n* Minimum of 6 months of experience in the field;\n* Familiarity with consumer protection laws.\n\n \n\n**SUPPORT** \n\n* Experience with Google tools (Sheets, Docs);\n* Familiarity with consumer protection laws and customer service techniques;\n* Cisco and Mikrotik certifications.\n\n \n\n**COLLECTIONS** \n\n* Flexible availability;\n* Experience in telemarketing operations;\n* Customer service techniques.\n\n \n\n**RETENTION/MONETIZATION** \n\n* 6 months of experience in the field;\n* Knowledge of customer service techniques and Google tools (Sheets, Docs).\n **At Brisanet Group, you will find:** \n\n \n\n* A work culture that respects and values people;\n* Internal events covering diverse topics;\n* A collaborative environment that values personal and professional development;\n* A horizontal and 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Cantidiano de Andrade, 398 - Sandi Soares, Catolé do Rocha - PB, 58884-000, Brazil","infoId":"6452527995366712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Hortifruti Replenisher","content":"#### **About the Position:**\n\n\nDiscover a new professional dimension at Grupo Queiroz! We have a robust structure encompassing the renowned Hiper Queiroz and Queiroz Atacadão brands, with 18 stores, 3 distribution centers, a transportation company, and an excellence Administrative Center. We operate end-to-end in the distribution and sale of food products, consolidating our presence in the Northeastern food retail market.\n\n\nAt the heart of Grupo Queiroz, you will find fertile ground for your professional growth. Here, opportunities multiply, offering a dynamic and challenging environment to develop your skills and build a promising career.\n\n\nJoin the \\#QueirozFamily and become part of a culture centered on \\#Care, \\#Development, and \\#Support. 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State of Rio Grande do Norte, Brazil","infoId":"6452316313664212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Territory Sales Manager","content":"Job Description\n\n**Territory Sales Manager \\- ID\\-OTC**\n\n \n\nJoin a trusted global leader in Animal Health and take your career in a new direction.\n\n* **Permanent, full\\-time role** with competitive remuneration and benefits\n* **Location:** Canterbury, New Zealand\n* **Career growth:** Expand your expertise in a growing, successful industry\n* **Professional development:** Gain valuable experience in a dynamic, evolving role\n\n\nThe primary responsibility of the Territory Sales Manager within ID (Animal Identification) and OTC (Over the Counter Products) is to maximise sales across our company’s Allflex product range within a designated territory.\n\n\nThe Territory Sales Manager is based in\\-field within their defined territory and reports to the Sales Lead.\n\n**What You Will Do**\n\n**Responsibilities include, however not limited to:**\n\n* Achieve sales targets across your territory and our company’s Allflex product portfolio\n* Own your territory plan and adjust fast to performance\n* Build trusted relationships with farmers, store and regional managers, field reps and key industry stakeholders\n* Partner with Technical Advisors to deliver clear technical value and drive decisions\n* Identify customer needs and match them with our company and Allflex solutions\n* Confidently position our value against competitor options\n* Activate promotions to maximise impact\n* Train distributors and partners to ensure accurate, compelling messaging reaches end users\n* Resolve product complaints, pricing queries and compliance issues quickly\n* Deliver persuasive presentations to customers and channel partners\n* Use MAXX and CRM data for smart targeting and pre call planning\n* Log interactions and next steps to build a single customer view and guide marketing\n* Stay sharp on our products, animal health trends and competitor offerings\n* Continuously develop selling skills and key account management capabilities\n* Share insights, collaborate with sales and marketing and contribute positively to team forums\n* Track competitor moves and execute territory counter plans\n* Report market intelligence to sales leadership regularly\n* Work to all relevant Acts, policies and procedures\n\n**What You Must have**\n\n* Tertiary business or science degree preferred\n* Demonstrated commercial success in a sales role essential\n* Intermediate knowledge of Microsoft Office package (Word, Excel, PowerPoint) and other technologies (e.g I\\-Pads) essential\n* Ability to build long term relationships\n* Ability to convey technical information in a manner easily understood\n* High level of flexibility and resilience\n* Good understanding of farming practices within New Zealand\n\n**What You Can Expect**\n\n* **Work autonomously whilst being supported, encouraged** and being part of a trusted Global leading Animal Health organisation\n* Exposure to **upskill and develop** in your role\n* Flexibility and **opening doors to other opportunities** and skillsets\n* Joining a **collaborative** team of **likeminded individuals**\n\n*Make your next move where your expertise truly matters, and your results are recognised!*\n\n\nWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.\n\n**Required Skills:**\n\nAccount Management, Commercial Account Management, Data Analysis, Delivering Value, Ethical Practices, Lead Generation, Legal Compliance, Management Process, Market Analytics, Product Knowledge, Reporting Requirements, Sales Forecasting, Sales Pipeline Management, Sales Presentations, Sales Reporting, Sales Strategy Development, Sales Training, Technical Knowledge, Technical Product Sales, Veterinary Sciences**Preferred Skills:**\n\nCurrent Employees apply HERE\n\n\nCurrent Contingent Workers apply HERE\n\n**Search Firm Representatives Please Read Carefully** \n\nMerck \\& Co., Inc., Rahway, NJ, USA, also known as Merck Sharp \\& Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre\\-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.\n\n**Employee Status:**\n\nRegular**Relocation:**\n\n**VISA Sponsorship:**\n\n**Travel Requirements:**\n\n**Flexible Work Arrangements:**\n\n\nRemote**Shift:**\n\n**Valid Driving License:**\n\n**Hazardous Material(s):**\n\n**Job Posting End Date:**\n\n\n12/8/2025* **A job posting is effective until 11:59:59PM on the day** **BEFORE** **the listed job posting end date. 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