Description: * Bachelor's degree completed in Administration, Engineering, Information Systems, Technology, Project Management, or related fields. * Proven experience in managing technological and automation projects, preferably involving AI, bots, or analytics. * Technical knowledge of system integrations, APIs, and digital solution architecture. * Experience as a PMO Analyst or Specialist, Project Manager, or Product Owner in technology and innovation projects. * Proficiency in agile and traditional methodologies (Scrum, Kanban, PMBOK). * Proficiency with project and process management tools: Jira, Bizagi. * Analytical ability, systemic thinking, and strong results orientation. Differentiators * Certifications in PMP, PMI-ACP, Scrum Master, SAFe, PSPO, or CSPO. * Experience in healthcare operators, insurance companies, fintechs, or healthtechs. * Support the management of the technology and AI project portfolio, ensuring planning, execution, monitoring, and control of deliverables, with focus on operational impact and user experience. * Strategically collaborate with Business, Technology, CX, and Product areas, designing technical and business specifications and ensuring alignment of solutions with corporate objectives and the company’s digital strategy. * Lead digital transformation and journey automation projects, including integrations with omnichannel channels (IVR, WhatsApp, Web, App) and intelligent solutions such as virtual assistants, bots, and GenAI mechanisms. * Coordinate project schedules, status reports, performance indicators, and deliverables, promoting collaboration among squads and ensuring value delivery within defined timelines, scope, and quality. * Identify and manage risks, dependencies, and operational impacts, developing mitigation and contingency plans. * Support strategic project prioritization with leadership and stakeholders. * Promote the use of agile or hybrid methodologies in project execution. 2512180202551814551