Description
Job Summary:
Technical support professional handling Level 1 and 2 service requests, working with hospital information systems, hardware, software, networking, IT asset management, and supporting IT projects.
Key Highlights:
1. Technical support via GLPI (Level 1 and 2)
2. Experience with hospital information systems (HIS – Smart/Pixeon)
3. IT problem diagnosis and resolution
* Handling technical support requests (Level 1 and 2\) via GLPI
* User support for hospital information systems (HIS – Smart/Pixeon)
* Diagnosis and resolution of issues related to hardware, software, and networking
* Support for IT asset management (computers, printers, etc.)
* Coordination with vendors to address incidents and technical requests
* Support for IT projects (system integrations, system implementations, infrastructure improvements)
* Support for printers, scanners, and biometric data collection devices