Job Summary: The Customer Success Assistant will serve as the customer’s voice and technical brain, ensuring that our solution transforms their operations and acting as the strategic link between their needs and our solutions. Key Highlights: 1. Acting as the strategic focal point for the customer journey 2. Providing specialized technical consulting and project management 3. Identifying growth opportunities (Upsell/Cross-sell) **Customer Success Assistant (Clinical Engineering Focus)** We are much more than a technology company. We are a team that develops efficient and innovative solutions for Clinical Engineering, hospitals, education, and financial management of large enterprises. Our unique purpose is to make processes and projects simpler and more effective through products and services—enabling companies to gain greater autonomy in managing their businesses and allowing Arkmeds to drive its results. Learn about Arkmeds: https://www.arkmeds.com.br/ As a Customer Success Assistant, you will be the customer’s voice within our company and our technical brain in front of the customer. Your mission is to ensure that our solution is not only delivered—but that it transforms the operations of those who use it. **Your Day-to-Day Responsibilities:** Strategic Focal Point: Ensure a high-value journey for the customer by serving as the primary link between their needs and our solutions. Technical Consulting: Provide specialized support and guide product usage with sound technical expertise. Project Management: Monitor schedules and deliverables, aligning customer expectations with internal teams. Data Analysis: Track engagement and customer health KPIs to proactively address issues before they arise. Voice of the Customer: Turn real feedback into continuous product improvements. Education & Training: Lead workshops and training sessions on the platform. Opportunity Identification: Detect gaps where the customer can grow with us (Upsell/Cross-sell) and collaborate closely with the sales team. **What We’re Looking For:** Education: Bachelor’s degree in Engineering or related fields. Experience: Practical experience in Clinical Engineering and customer-facing roles. Profile: A self-driven professional (mid-level) capable of independently solving challenges while recognizing the importance of alignment in complex situations. Bonus: Familiarity with consultative communication techniques. Soft Skills: Organization (CRM documentation is sacred!), proactive crisis management, and absolute focus on solutions. **What We Offer:** Employment Type: CLT | 40 hours/week. Working Hours: Monday to Friday, 8:00 AM–5:00 PM (Hybrid model in Engenho Nogueira neighborhood – BH). Health & Well-being: Health Insurance + Odontoprev + Online Therapy + Total Pass partnership. Meals: Lunch and afternoon snack at the office (yes, real food!) + Meal/Voucher allowance. Mobility: Transportation allowance or Mobility Incentive. Culture & Perks: Birthday Day Off, cultural incentives, and a collaborative work environment. Compensation: To be discussed.