Job Summary: Responsible for handling customer inquiries, managing reservations, updating distribution channels, and collaborating with other teams to ensure excellence in hotel service. Key Highlights: 1. Multichannel customer service regarding hotel services and policies 2. Full reservation management, including modifications and cancellations 3. Collaboration with internal teams to ensure service excellence **Main Responsibilities:** * Respond to customer inquiries via phone, e\-mail, WhatsApp, or other channels, providing information on rates, availability, services, and hotel policies. * Register and confirm reservations in the PMS (Property Management System). * Verify availability and conditions for individual, group, or event reservations. * Send proposals and quotations to customers according to commercial standards. * Update distribution channels (OTAs, booking engine, GDS) as needed. * Perform modifications, cancellations, and upgrades on existing reservations, in accordance with policy. * Follow reservation guarantee procedures (credit card, advance payment, no\-show, etc.). * Collaborate with front desk, sales, events, and finance teams to ensure service excellence. * Maintain reservation reports and occupancy rate metrics. * Suggest improvements to reservation and service processes. **Work Schedule/Shift Rotation:** One week from 08:00 to 17:48 (Monday to Friday), and another week from 08:00 to 16:20 (Monday to Saturday) Employment Type: Permanent CLT Compensation: Starting at R$2\.300,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Education: * Completed High School (Mandatory) Experience: * Customer Service (Preferred) * Sales (Preferred) Language: * English (Preferred)
João Silva
Indeed · HR
João Silva
Indeed · HR
