Reception Agent

Description

Job Summary: The professional will provide empathetic and high-quality customer service, register customer information, request health insurance authorizations, and negotiate values and payment methods, always safeguarding information confidentiality. Key Highlights: 1. Customer service delivered with empathy and quality 2. Negotiating values and payment methods with customers 3. Safeguarding the confidentiality and security of information If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7\.300 healthcare services — including clinical analyses, diagnostic imaging, vaccination, and executive check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated health services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We employ over 6\.700 professionals and operate in 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow our official social media channels: LinkedIn Sabin Medicina Diagnóstica \| Instagram @sabinmedicinadiagnostica \| Facebook Sabin Medicina Diagnóstica \| **Responsibilities and Duties** * Provide empathetic and high-quality customer service at business units and/or other designated locations; * Register/update customer information in the service management system; * Request health insurance authorizations according to each insurer’s established policy; * Deliver customer service considering all necessary information for exam execution and following company-defined processes; * Negotiate values and payment methods with customers (in accordance with company-aligned processes); * Perform other duties pertinent to the position; * Safeguard the confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer-facing roles is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A healthcare reference, a leader in people management and female leadership, committed to sustainable best practices and active in the communities where it operates, Grupo Sabin was founded in Brazil’s federal capital in 1984 by two entrepreneurs, Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across 354 units distributed from north to south of the country. Grupo Sabin’s healthcare ecosystem integrates a portfolio of businesses covering clinical analyses, diagnostic imaging, anatomical pathology, genomics, immunization, and executive check-ups. Additionally, it includes primary care services, supporting population health management through coordinated care programs and pathways via Amparo Saúde, and the integrated health services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote high-quality, efficient access to healthcare. To foster entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub dedicated to promoting and developing startups, encouraging partnerships, knowledge exchange, and building business models that contribute to the healthcare sector based on science, efficiency, and customer experience. As a solid national company with a visionary outlook, well-established values, genuine commitment to an ESG agenda, and health and wellness services designed to support customers’ health journeys across the entire country, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals who align with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*